Karthik Raja Ramasamy
Chennai
Summary
Experienced Lead Travel Coordinator adept at orchestrating seamless corporate travel experiences. With a keen eye for detail and a commitment to efficiency, I optimize travel arrangements to ensure smooth operations and maximize cost savings. Trusted by colleagues for my proactive approach and dedication to delivering exceptional service, I streamline processes and elevate the travel experience for our team.
Overview
12
12
years of professional experience
Work History
Lead - Workplace Management - Travel
Freshworks Technologies
Chennai
02.2022 - Current
- Directed comprehensive travel operations, overseeing itinerary planning, booking arrangements, and logistical coordination for employees and executives.
- Formulated and enforced robust travel policies and procedures, ensuring compliance with company standards and industry regulations.
- Successfully planned, coordinated, and executed a variety of workplace experience events, including corporate gatherings, team-building activities, and engaging employee initiatives, fostering a vibrant company culture.
- Monitored and optimized travel budgets, conducting thorough expense analysis to identify cost-saving opportunities and enhance operational efficiency.
- Ensured strict compliance with all travel-related regulations and policies, including duty of care obligations and data privacy requirements.
- Managed and mitigated travel-related emergencies and disruptions, providing timely assistance and support to travelers during crisis situations.
- Drove continuous improvement initiatives to optimize the efficiency, effectiveness, and overall satisfaction of the travel program.
Workplace Management Specialist - Travel
Freshworks Technologies
Chennai
02.2022 - 03.2024
- Oversaw all facets of travel operations, including meticulous booking arrangements, comprehensive itinerary planning, and seamless transportation logistics for employees and executives.
- Successfully planned, coordinated, and executed a variety of workplace experience events, including corporate gatherings, team-building activities, and engaging employee initiatives, enriching corporate culture and fostering team cohesion.
- Developed and implemented comprehensive travel policies and procedures, ensuring strict compliance with company guidelines and industry standards.
- Fostered and maintained strong relationships with travel vendors, negotiating advantageous contracts and agreements to optimize travel costs.
- Monitored and analyzed travel budgets and expenses, identifying trends and opportunities for cost savings while enhancing operational efficiency.
- Provided expert guidance and support to employees on all travel-related matters, including visa processing, travel insurance, and safety protocols.
Senior Travel Consultant
FGTG Travel Group - FCM Travel solutions India
Chennai
04.2018 - 02.2022
- Coordinate corporate travel arrangements, including reservation and ticketing using Galileo and Amadeus systems, ensuring seamless logistics for employees.
- Organize end-to-end travel experiences, from booking tickets and accommodation to securing rental transportation, catering to diverse client needs and preferences.
- Communicate with clients in person to understand their domestic and international travel requirements, providing comprehensive information on transportation options, cultural norms, currency exchange, and travel regulations.
- Facilitate domestic and international travel arrangements for key corporate clients, such as Freshworks Technologies, ensuring personalized and efficient service delivery.
- Maintain up-to-date knowledge of travel industry trends, technologies, and regulations to provide informed guidance and support to clients, enhancing their overall travel experience.
- Collaborate with internal teams and external partners to streamline travel processes, optimize client satisfaction, and contribute to the success of the travel management company.
Senior Associate Travel and Admin
TPF Software India Pvt Ltd
Chennai
02.2016 - 03.2018
- Coordinate travel arrangements for company employees, ensuring efficient and seamless logistics.
- Create, update, and maintain travel profiles in GDS technology, ensuring accurate and up-to-date information.
- Assist with visa processing and other travel-related documentation, ensuring compliance with regulations and requirements.
- Manage company travel budget constraints, ensuring that travel needs are met within allocated resources.
- Maintain queues to ensure timely approvals and meet deadlines for travel arrangements.
- Resolve travel-related technical conflicts and issues, collaborating with the travel agency to verify details and arrange reservations.
- Research optimal travel alternatives and maintain strong relationships with VIP travelers to provide personalized and high-quality service.
Senior Executive, Operation
Kuoni Busiesss Travel - SOTC
Chennai
06.2014 - 09.2015
Reservation Executive
Satguru Tours and Travels
Multiple African Countries
06.2012 - 05.2014
- Utilize Galileo, Amadeus, Abacus, and Sabre CRS software for reservation and ticketing, ensuring accurate and efficient travel arrangements.
- Engage with clients in person to discuss their travel plans, providing comprehensive information on transportation methods, cultural standards, currency exchange, and travel regulations.
- Conduct thorough research and prepare detailed travel itineraries, including pricing, accommodation, airfare, transfers, tours, and additional trip information.
- Manage all booking arrangements and maintain detailed financial records for supplier payments, including ticket exchanges, refunds, and account reports.
- Serve as the primary point of contact for client travel issues and inquiries, providing prompt assistance and resolution.
- Supervise flight operations during delays or cancellations, providing VIP/CIP passenger assistance and coordinating passenger services.
- Organize domestic and international travel for key clients, such as Renault-Nissan Technology and Business Centre India (RNTBCI), TVS, CMA CGM, Shriram EPC, IOPEX, USAID, UNHCR, UNICEF, and Africa Rice.
- Maintain relationships and records of implant and airline contacts, ensuring smooth communication and efficient operations.
- Oversee all aspects of visa and immigration processes, ensuring compliance with regulations.
- Focus on increasing sales revenue through effective client management and promotion of travel services.
- Provide training to become a travel agent, handle leisure bookings, and actively promote and market the business to attract new clients.
Education
Diploma in IATA UFTAA Foundation - Travel And Tourism
IATA Training & Development Institute
Montreal, Canada04-2010
Dip in Hotel Management - Food And Nutrition
King Institute of Hotel Management And Catering
Madurai, India04-2010
Bachelor of Computer Applications - Computer And Information Sciences
Kalasalingam Academy of Research And Education
Krishnankoil, India04-2027
Skills
- Organizational Development
- Innovation management
- Facilities Management
- Risk Assessment
- Business Analysis
- Client Relationship Management
- Multitasking
- Adaptability and Flexibility
- Effective Communication
- Time management abilities
- Teamwork and Collaboration
- Organizational Skills
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
French
Intermediate (B1)
B1
Accomplishments
- Best New Entrant, Pan India - Travel Operations, 2015 – Kuoni Business Travel India Pvt Ltd.
Timeline
Lead - Workplace Management - Travel
Freshworks Technologies
02.2022 - Current
Workplace Management Specialist - Travel
Freshworks Technologies
02.2022 - 03.2024
Senior Travel Consultant
FGTG Travel Group - FCM Travel solutions India
04.2018 - 02.2022
Senior Associate Travel and Admin
TPF Software India Pvt Ltd
02.2016 - 03.2018
Senior Executive, Operation
Kuoni Busiesss Travel - SOTC
06.2014 - 09.2015
Reservation Executive
Satguru Tours and Travels
06.2012 - 05.2014
Diploma in IATA UFTAA Foundation - Travel And Tourism
IATA Training & Development Institute
Dip in Hotel Management - Food And Nutrition
King Institute of Hotel Management And Catering
Bachelor of Computer Applications - Computer And Information Sciences
Kalasalingam Academy of Research And Education
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