Python
Karthik Varanasi
IT Operational Services Leader
Hyderabad,TG
Summary
IT operations leader with a strong track record in optimizing complex IT infrastructures for global enterprises. Nearly 19 years of experience in cloud technologies, including Microsoft Azure and large-scale Windows deployment. Demonstrated success in leading high-impact projects and modernizing digital processes to achieve business objectives. Proficient in navigating global environments and ensuring seamless operations through effective support models.
Overview
3
3
Languages
5
5
Certifications
18
18
years of professional experience
Work History
Senior Site Reliability Engineering / Senior Customer Engineering
Microsoft
10.2019 - Current
- Leading reliability engineering efforts within the Windows Cloud division to ensure highly available, resilient cloud experiences for Windows 365 and Azure Virtual Desktop. Lead high-severity incident management end-to-end from detection and triage to mitigation and root cause analysis ensuring minimal customer impact. Focused on building automation, improving observability, and embedding reliability principles to enhance availability, performance, and scalability, while mentoring engineers and leading teams to drive operational excellence.
- Previously part of the WSD ACES Service Engineering team at Microsoft, supporting Windows-powered Azure services and commercial Azure Stack customers. Contributed to critical platforms including Guest OS Health, Windows Provisioning (WinPA), and OS deployment frameworks (Passive and Native Deployment), while delivering large-scale initiatives such as the Windows Autopatch service for global customers and high-severity incident management end-to-end from detection and triage to mitigation and root cause analysis ensuring minimal customer impact. Focused on building automation, improving observability, and embedding reliability principles to enhance availability, performance, and scalability.
Technical Services Delivery Lead Architect
Unisys Corp
04.2018 - 10.2019
- Proven leader in Unified Endpoint Management, delivering high-impact solutions that optimize security, performance, and compliance across global operations. Adept at driving strategic architecture and design, ensuring seamless service transitions and continuity for a diverse client base. Expertise in project planning, KPI setting, and global compliance, contributing significantly to the success of large-scale IT initiatives. Demonstrated ability to collaborate with stakeholders to meet organizational goals, ensuring service excellence and client satisfaction. Strong background in enterprise endpoint management, including MEMCM/SCCM administration, application packaging (AdminStudio, InstallShield, PowerShell, and MSI packaging frameworks, ensuring application compatibility, standardization, and seamless delivery across managed endpoints), patch management, and large-scale Windows deployments.
Assistant Manager
Deloitte Touche Tohmatsu Limited
10.2014 - 03.2018
- Successfully transitioned service delivery operations to India, establishing and developing teams with expertise in technology and processes (Large-Scale IT Operations, Team Leadership).
- Architected and optimized MEMCM/SCCM infrastructure, ensuring seamless operations and providing level 4 support across diverse regions. Championed global MDM initiatives, achieving consistent IT management and security practices across 38+ countries.Deep expertise in enterprise endpoint management, encompassing Windows and Mobile Devices administration, application packaging, patch management, and large-scale Windows deployment strategies.
Sr. Technical Consultant
Tech Mahindra
04.2011 - 09.2014
- As Experienced IT Operations Lead with a proven track record in managing and optimizing ConfigMgr infrastructure and Microsoft Intune services, spearheaded the Incident Management Team Operations from India
- Expertise extended to managing platform changes, change agreements, and overseeing the transition of features from testing to production environments.
Technical Support analyst Executive
Wipro Technologies
12.2007 - 03.2011
- As a Level 2 Support Analyst within the Desktop Management Services (DMS) Incident Management team, I play a crucial role in administering desktops managed by SMS/CONFIGURE production Clients/ servers according to established SOPs and guidelines.
Education
B.Tech - Information Technology
Aurora's Technological And Research Institute
03-2007
Skills
Flexibility and Adaptability 5/5
Global IT Strategy & Leadership 5/5
IT Service Management & Automation 5/5
Cloud Platform 4/5
Enterprise Architecture 4/5
Disaster Recovery-Business Continuity, Audit & Compliance 4/5
Technical Consultancy 5/5
Windows Azure 4/5
Disaster Recovery-Business Continuity, Audit & Compliance 4/5
Certification
Microsoft Azure AI Certified
Accomplishments
- Managed the largest customer as a buddy, driving operational efficiencies that resulted in a ~20% reduction in cost per ticket (CPT).
- Was recognized highly in several occasions for the participation in my current organization 'Microsoft', such as in Engineering and automation work which further made an Greater impact to the services we offer (especially from the Operations & delivery stand point).
- Spearheaded comprehensive resilience strategies across global enterprise ecosystems, minimizing risk, ensuring 99.99% uptime, and safeguarding critical infrastructure against large-scale disruptions.
Software
C# , C
Java
XML/JSON
REST/SOAP/GRAPH APIs
CI/CD pipelines
Generative AI
Timeline
Senior Site Reliability Engineering / Senior Customer Engineering
Microsoft
10.2019 - Current
Technical Services Delivery Lead Architect
Unisys Corp
04.2018 - 10.2019
Assistant Manager
Deloitte Touche Tohmatsu Limited
10.2014 - 03.2018
Sr. Technical Consultant
Tech Mahindra
04.2011 - 09.2014
Technical Support analyst Executive
Wipro Technologies
12.2007 - 03.2011
B.Tech - Information Technology
Aurora's Technological And Research Institute