Oracle Crystal ball
Karthik Vishnu
Delivery Manager
Chennai
Summary
Results-driven Six Sigma practitioner with a proven track record of leading cross-functional teams to deliver high-quality projects within established timelines. Expertise in managing complex project portfolios while ensuring alignment with business objectives and maintaining high levels of client satisfaction. Strong communication skills and a deep understanding of agile methodologies contribute to effective stakeholder engagement and project success. Committed to continuous improvement and operational excellence, driving initiatives that enhance productivity and efficiency.
Overview
15
15
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Delivery Manager – Business Excellence
Access Health Care
09.2023 - Current
- Domain: RCM Health Care/Athena
- Core Responsibilities
- Operational Excellence:
- Established and managed governance frameworks with work plans, dashboards, and risk logs, enabling informed decision-making and accountability.
- Conducted process maturity audits and post-transition stabilization reviews to secure operational performance.
- Led and coordinated quality, efficiency, and benchmarking initiatives across business processes to enhance performance and generate cost savings.
- Applied Lean Six Sigma and project management methodologies to strengthen process quality, mitigate risks, and deliver consistent operational improvements.
- Partnered with clients and stakeholders to align on deliverables, mitigating risks proactively.
- Innovation and Driving Change:
- Identify opportunities and develop innovative solutions.
- Drive service delivery efficiency.
- Improve customer experience.
- Discuss and agree on the Process Improvement ideas and manage process Change and transformation projects.
- Provide consulting support on business cases by performing assessments, diagnostic study of the processes, and making logical recommendations to the stakeholders.
- Initiative:
- Apply best practices/replicate the learning from the earlier projects to improve the process.
- Lead complex process improvement and re-engineering projects.
- Mentor and execute operational wide initiatives.
- Lead problem solving, brainstorming and design thinking workshops as a part of re-engineering and process.
- Support Internal Audit to identify gaps in the process.
- Identifying the current manual intervention processes and utilizing the current development team to identify automation opportunities. Work towards establishing it.
- Process maturity audit to be conducted for customer-related processes at planned intervals to:
- Determine whether the process conforms to planned arrangements.
- Determine whether the process is properly implemented and maintained.
- Provide information on process performance to Top Management.
- Standardization:
- Identify opportunities for standardization, automation & re-engineering of processes within functions. To identify opportunities for standardization I do
- Process standardization.
- SOP standardization.
- Target standardization
- Sampling standardization
- Once identified, work with the respective team for execution.
- Training & Development:
- The Six Sigma White / Yellow / Green Belt training to our employees
- Schedule calendar for the training and to call for nominations. Based on the nominations received, training is to be scheduled.
- Post training completion mentors the participants to complete projects on 7 QC tools, Value stream mapping and FMEA.
Lean Six Sigma Trainer
Linear consultancy
12.2022 - 08.2023
- Domain: Training
- Facilitate Lean/Six Sigma Green Belt training
- Conduct training on following concepts:
- Quality awareness and introduction to basic quality concepts
- LEAN & VSM
- FMEA
- Kaizen
- Six Sigma YB – covering 7 basic quality tools
- Six Sigma GB – Introduction to Six Sigma
- Data and its types
- Process capability
- Guage R&R
- Hypothesis Testing
Manager – Delivery Excellence
Capgemini
08.2020 - 11.2022
- Domain: F&A and HRO
- Core Responsibilities
- Idea generation – Conduct ideation drives, collect and validate ideas. Covert ideas to projects and complete before due date.
- Conduct automation assessments, identify opportunities of value, and facilitate building multi-year roadmaps for the automation programs
- Support the growth of the automation account and build a pipeline of automation development opportunities backed by proposals.
- Experience in business process re-engineering/process excellence projects (Value stream mapping, swim lane diagrams, process redesign, supporting continuous improvement.
- Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. Participates in cross-functional process improvement initiatives.
- Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
- Experience in cross-functional team co-ordination including Business Operations, Product Development, and IT.
- Analyzing the overall performance along with the POD leaders & building action plan for improvement or sustain improvement.
- Assist in developing and implementing training programs to improve the quality and productivity of the team.
Content Quality Specialist
Thomson Reuters
07.2019 - 02.2020
- Domain: Content Management
- Core Responsibilities
- Design, develop and implement metrics (process, operations, VoC, service, business, etc.) that focus on capturing current health of the process/team and achieving the objectives of Core Reference from driving growth, productivity, customer experience, financial and employee engagement.
- Work with various operations and support teams to publish reports/dashboard that would be used by managers & leadership teams.
- Based on above activities and in collaboration with teams, identify root causes, convert to action plans and track to implementation.
- Drive, support process reviews, ideations and improvements projects. to support promoting a culture of continuous improvement by running workshops, supporting project implementation and mentoring analysts.
- Drives process improvement initiatives and to promote the practice audit and to report on health of the overall system.
- Contribute/drive a suite of key/ad hoc Agile projects like a SWAT team, working with the global core reference team
- Specific knowledge base and skill set
- Implementation of Kaizens across the function
- Implementing Kaizen Culture and process
- Creating templates for appropriate documentation
- Mentoring projects using Lean and Six Sigma Concepts.
- Process Re-engineering.
E-II at ITRSS
Amazon.Com
05.2017 - 07.2019
- Domain: Robotics
- Core Responsibilities
- Root cause analysis in problem solving
- Generate and process trouble tickets and participate in the Change Management process where needed
- Assist with process development and improvement to include technical documentation
- Ensure that issues are addressed, and SLAs are met
- Drive to improve the customer experience
- Partner with each pillar team within Connections (Research, Product, Tech, Operations and Business Program Management) to establish measures of organizational health.
- Drive standard work across teams to drive efficient and high-quality execution and delivery
- Develop and provide metrics to measure process quality and productivity, providing meaningful feedback to deliver positive business and customer outcomes.
- Manage cross-functional project teams, planning and organizing, and executing complex projects across multiple organizations and stakeholders to enable the launch of projects and processes.
- Deliver Lean Six Sigma training (Black Belt, Green Belt, Kaizen, etc.) and develop/mentor peers on their operational excellence skillset.
Aarudra International
09.2015 - 04.2017
- Domain: Import and Export
Quality spark and Spanish Language Specialist(F&A)
Financial Shared Service Center, Renault Nissan Technology and Business Center India Ltd.
11.2011 - 08.2015
- Domain: F & A, FSSC, Quality
- Core Responsibilities
- Transitioned Accounts Payable process from Genpact, Romania
- Understand the as-is process and create solution design
- Provide process related trainings to the team at offshore
- Invoice Processing for Accounts Payable services
- Processing of invoices using Mainframe application and in-house workflow systems
- Spanish language support in terms of interaction with vendors
- Resolution to vendors on the status of the invoices
- Creating the culture of Quality through training & awareness
- Involved in training material preparation and gauging training effectiveness through assessment questionnaire creation for all quality related concepts
- Implemented Quality Check framework for Invoice Processing activity
- To identify and deliver service improvement activity across back office operations through employing process improvement methodologies and the application of innovative thinking.
- To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
Help Desk Engineer
CSS Corp
05.2011 - 10.2011
- Domain: Help Desk Support
- Core Responsibilities
- Help Desk activity
- Handle customer queries and resolve the same
- Allocate related activity to technicians
- Quality and Analytics
- Identify parameters for voice process and define errors
- Get sign off from client for the same
- Error analysis and mitigation plans
Sales Executive
SAI Lubricants
06.2009 - 04.2011
- Domain: Sales
- Core Responsibilities
- B2C sales
Education
MBA - Accounting And Finance
IIPM
Chennai, India 04.2001 -
Skills
Continuous Improvement – Lean Six Sigma, automation, and process re-engineering for cost savings and efficiency
Initiation and Planning – Ability to organize and initiate project planning activities by leveraging on various project execution experiences to execute complex projects with planned deliverables
Training & Capability Development – Certified Six Sigma Trainer (White, Yellow, Green Belts), Agile coaching, design thinking workshops
Risk & Compliance Management – Due diligence, risk identification, mitigation planning, and regulatory compliance
Stakeholder & Client Engagement – Strong governance, communication, and reporting with global stakeholders
Project Management – Agile methodology for cross-functional business and IT programs
Transition - Transitioned 13 Accounts Payable process from Genpact, Romania
Promote Agile values, principles and practices within the teams
Growing Agile practices all roles in the organization, striving to build a foundation for Agile supporting end to end product delivery
Facilitate meetings and communication between product owner stakeholders and development team members to ensure the highest value work is top priority in the backlog
Qualified Lean and Six Sigma Trainer
Software
Mini tab
Power BI
Automation anywhere
UI path
Certification
Six Sigma Black Belt Certification – from Indian Statistical Institute, October 2012
PROCESS IMPROVEMENT INITIATIVES
- Successfully closed 6 Six Sigma Black Belt project
- Successfully closed 15 Green belt projects.
- Successfully closed 22 automation projects in blue prism, UI path and automation anywhere platform.
- Successfully closed and IDOV project which resulted in 22 FTE savings.
Timeline
Delivery Manager – Business Excellence
Access Health Care
09.2023 - Current
Lean Six Sigma Trainer
Linear consultancy
12.2022 - 08.2023
Manager – Delivery Excellence
Capgemini
08.2020 - 11.2022
Content Quality Specialist
Thomson Reuters
07.2019 - 02.2020
E-II at ITRSS
Amazon.Com
05.2017 - 07.2019
Aarudra International
09.2015 - 04.2017
Quality spark and Spanish Language Specialist(F&A)
Financial Shared Service Center, Renault Nissan Technology and Business Center India Ltd.
11.2011 - 08.2015
Help Desk Engineer
CSS Corp
05.2011 - 10.2011
Sales Executive
SAI Lubricants
06.2009 - 04.2011
MBA - Accounting And Finance
IIPM
04.2001 -