KARTIC RAJAGOPALAN
Chennai
Summary
Accomplished and energetic Vice President of Operations/project manager with a solid history of achievement, diligent, detail-oriented Manager, excellent problem solver, self-motivated with a solution-oriented mindset. Motivated leader with strong organizational and prioritization abilities looking to secure a position with a dynamic organization that will allow to use skills, experience, drive, and motivation to better both the organization and myself.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
VP Operations
JP MORGAN SERVICES INDIA P LTD
BANGALORE
01.2021 - Current
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Established performance goals for department and provided methods for reaching milestones
- Established clear management goals and devised systems to track results for effective decision making
Team Manager
BARCLAYS SHARED SERVICES, BARCLAYS GROUP
Chennai
05.2011 - 10.2014
- Handle team of 45 Staff for 2 geography locations Tanzania and Uganda
- Piloted Critical, Off-shored Processes such as Credit Underwriting, and reconciliation
- Navigated various Process Migrations and Process Streamlining
- Handled People, performance and escalation management
- Stakeholder management
- Running weekly and monthly business review with stakeholders
- Key Accomplishments/Achievements:
- Introduced Six Sigma Lean Processes fruitfully that aided Process Re-engineering and Productivity Management
- Proposed and initiated various Process Improvement Initiatives/Projects leading to Cost saves
- Delivered 6 FTE worth of save
- 100k GBP through process re-engineering and productivity management
- Achieved NIL Observations in stringent BIA Audits (Barclays Internal Audits) & Nil Operational Losses
- Implemented debt service ratio calculator for both location in line with policy which in turn reduced manual errors.
Team Leader
AUDIT - M/S RAMANI & RAMANUJAM, CA FIRM
Chennai
01.2009 - 05.2011
- Create testing standard and scope for audit
- Impart training and audit process for team to carry out audit seamlessly
- Presented audit reports to senior management of CITI with suggestions and feedback for corrective actions for issues
- Key Accomplishments/Achievements:
- Prepared exhaustive test script and sampling methodology for audit which was well received by department seniors
- Enhanced audit review helped in rectifying issues before customer escalation or revenue loss
- Framework implemented for auditing was well appreciated which further helped in getting more business to firm
- Added 5 FTE worth activities for audit evaluation.
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Led team of 6 members for day 2 auditing.
Risk Manager
CHOLAMANDALAM DBS FINANCE LTD
05.2008 - 11.2008
- Reinforced governance model to prevent data breaches reduced data breach incidents from 8 in 2017 to NIL in 2018
- Proactive preparation of audit checklist tailed for processes was helpful in clearing internal audit for 3 consecutive years
- Standardized LAT (Logical access template) globally ensuring complete application coverage, zero toxic pairing, and only need based privilege access
- Ensured minimal access breaches while onboarding and off-boarding resources.
Risk Manager, Project Manager
HSBC BANK
01.2007 - 05.2008
- Work closely with all 3 lines of defense
- Resolve issues through in-depth evaluation of processes and perform root cause analysis
- Ensure essential procedures are followed and help define operational procedures and standards
- Develop strong relationship with key stakeholders by addressing issues/concerns in timely manner
- Work on RCSA which involves risk identification, documenting all risk and Conduct control testing, walk through and evaluation
- Key Accomplishments/Achievements: Operations/, Incrementally absorbed 10 FTE worth of activity
- Integrated client facing activity with operations
- Enhanced scope of activity from only indexing documents for 6 locations into 10 locations with critical verification activities in 2yrs
- Created centralized operations from 2 teams to improve turnaround time for client documents
- Reduced TAT from 10 working days to 4 days
- Planned and executed data migration for 12 locations within 1.5yrs
- Accomplished by working with technology to switch system feed critical application within 6 months for 7 locations
- Hired and trained resource remotely
- Managed resource for 4 locations for execution and completion
- Formalized handover process and go live for all locations
- Initiated continuous engagement and update to manage stakeholder expectations for 12 locations.
ASSOCIATE
CITIBANK
09.2003 - 12.2006
- Evaluating client document for loan approval
- Conduct personal discussion with client on loan application
- Managing client expectation and timeline on loan approvals
- Ensure adherence to policy and procedure
- Managing default customer through follow ups and visit
- Key Accomplishments/Achievements:
- Achieved disbursement of 230 loans single handedly in a month
- Completed 1200 personal discussion in single calendar year
- Created automated checklist to review interest charged by each banks to understand bank statements
- Handled customers list of First presentation defaulters and ensured customer coverage is above 95%.
Education
Some College (No Degree) - IT
Sikkim Manipal University
04.2001 - 04.2006
B.sc - Maths
D.B Jain College (Affiliated to Madras University
Skills
Operations management, People management, Strategic and Business planning, Relationship building and management, Risk management, Loans underwriting and Microsoft Office
Managerial skills
Timeline
VP Operations
JP MORGAN SERVICES INDIA P LTD
01.2021 - Current
Team Manager
BARCLAYS SHARED SERVICES, BARCLAYS GROUP
05.2011 - 10.2014
Team Leader
AUDIT - M/S RAMANI & RAMANUJAM, CA FIRM
01.2009 - 05.2011
Risk Manager
CHOLAMANDALAM DBS FINANCE LTD
05.2008 - 11.2008
Risk Manager, Project Manager
HSBC BANK
01.2007 - 05.2008
ASSOCIATE
CITIBANK
09.2003 - 12.2006
Some College (No Degree) - IT
Sikkim Manipal University
04.2001 - 04.2006
B.sc - Maths
D.B Jain College (Affiliated to Madras University