Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kartick Rajan

Bangalore

Summary

Results-driven Design Operations Manager with over 15 years of experience in managing digital design and marketing projects. Expertise in operationalizing Centers of Excellence, streamlining workflows, overseeing project lifecycles, and delivering high-quality customer-focused products. Adept at collaborating across design, product, and engineering teams to ensure project success and adherence to organizational standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations Manager - Creative Services

Indegene
Bangalore
02.2021 - 08.2023
  • Managed the digital product portfolio for web content and design solutions, ensuring seamless project intake, resourcing, execution, and tracking.
  • Collaborated with Design Leads and stakeholders to deliver projects aligned with business objectives, achieving a 40% reduction in go-to-market time.
  • Facilitated cross-team discussions, and implemented governance frameworks to enhance project execution and adherence to compliance standards.
  • Developed comprehensive project roadmaps, tracked milestones, and produced detailed status reports to communicate progress to stakeholders.
  • Defined and documented deliverables to ensure clarity, scope, and agreement among stakeholders.

Key Achievements:

  • Successfully managed a portfolio worth €6.5 million, delivering high-quality outcomes for 22 international markets.
  • Conducted over 80 workshops to enhance team adoption of bespoke UI kits and design systems.
  • Spearheaded modular design projects, generating €6.5 million in revenue, and consistent user experiences across global platforms.

Marketing Campaign Project Manager

Accenture Services Pvt Ltd
Bangalore
05.2014 - 10.2020
  • Led end-to-end project management for digital marketing campaigns, ensuring timely delivery and alignment with strategic goals.
  • Partnered with engineering and design teams to optimize workflows and manage resource allocation effectively.
  • Enhanced project visibility through detailed documentation and reporting, acting as a single point of contact for status updates and issue resolution.
  • Championed process improvements and implemented standardized procedures to improve operational efficiency.

Key Achievements:

  • Increased lead generation by 20%, contributing $2 million in additional revenue.
  • Reduced invalid leads by 40% through robust data validation measures.
  • Delivered multiple RFP-driven projects, creating bespoke digital experiences for key clients.

Education

Bachelors in Hotel Management - Hospitality

Welcomgroup Graduate School of Hotel Adminstration

Postgraduate Certification in Digital Marketing - Digital Marketing & Communications

Purdue University

Skills

  • Digital Product Portfolio Management
  • Agile and Waterfall Project Methodologies
  • Workflow Optimization & Process Improvement
  • Project Intake, Tracking & Reporting
  • Design Systems & Toolkits
  • Stakeholder Communication
  • Risk Management

Certification

  • Salesforce Marketing Cloud Email Specialist (2020)
  • Certified User Experience Specialist, HFI (2019)

References

References available upon request.

Timeline

Operations Manager - Creative Services

Indegene
02.2021 - 08.2023

Marketing Campaign Project Manager

Accenture Services Pvt Ltd
05.2014 - 10.2020

Bachelors in Hotel Management - Hospitality

Welcomgroup Graduate School of Hotel Adminstration

Postgraduate Certification in Digital Marketing - Digital Marketing & Communications

Purdue University
Kartick Rajan