Cricket
Kartik Anandaraj
Sales Engineer
Mumbai
Summary
Entrepreneurial Sales Engineer with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Engineer
Samespace India Pvt. Ltd
Mumbai
04.2022 - Current
- Proficient in understanding complex technical solutions and translating them into clear, customer-focused communication
- Led technical product demonstrations, showcasing capabilities of AI-driven products and services, and contributed to 25% growth in AI customer base.
- Proven ability to collaborate cross-functionally with sales, product development, and customer support teams
- Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
- Managed technical integration, systems engineering program management, customer support and program management
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
Technical Support Advisor
Samespace India Pvt. Ltd
Mumbai
10.2020 - 03.2022
- Proficiently address product inquiries and tackle intricate technical support matters through email, chat, and phone communication channels
- Proficiency in identifying and resolving technical issues reported by customers
- Collaborate closely with Quality Assurance (QA) and engineering teams to troubleshoot and rectify errors and bugs
- Showcased strong teamwork by working closely with internal teams, including Sales, QA, Engineering, and Product Management, to ensure everything runs smoothly.
- Led training efforts to empower personnel to resolve technical issues without submitting support tickets, reducing service calls by 50%.
GIS Analyst
Magna Infotech (Client - Accenture)
Mumbai
02.2019 - 10.2020
- Proficiently analyze geographic data, employing advanced spatial modeling, topological analysis, and geospatial data manipulation to support engineering projects
- Seamlessly integrate geospatial information with engineering datasets, facilitating informed decision-making and precise project planning
- Expertly manage and update geo databases, ensuring integrity and accessibility of spatial data critical for diverse engineering applications.
Education
Bachelor of Engineering - Electronics And Telecommunications
University of Mumbai
Mumbai, India 08.2014 - 06.2018
Skills
Customer Experienceundefined
Certification
Cisco Certified Network Associate (CCNA) from Jetking Infotrain, Mumbai.
Interests
Music
Photography
Reading Books
Timeline
Sales Engineer
Samespace India Pvt. Ltd
04.2022 - Current
Technical Support Advisor
Samespace India Pvt. Ltd
10.2020 - 03.2022
GIS Analyst
Magna Infotech (Client - Accenture)
02.2019 - 10.2020
Bachelor of Engineering - Electronics And Telecommunications
University of Mumbai
08.2014 - 06.2018
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