KARTIK CHOPRA
Greater Noida
Summary
Result-driven and customer-focused Key Account Manager with over 3 years of experience in managing high-value client accounts, driving strategic growth, and improving client retention. Adept at building strong client relationships, negotiating win-win deals, and leading cross-functional teams to deliver customized solutions. Proven ability to exceed revenue targets, and enhance customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Account Manager
WALSONS SECURITAS
Noida
06.2022 - Current
- Managed a portfolio of high-value 10+ corporate clients, ensuring consistent engagement, satisfaction, and revenue growth.
- Acted as the primary point of contact between clients and internal departments, ensuring seamless communication and issue resolution.
- Collaborated with cross-functional teams (sales, product, operations, finance) to align solutions with client goals, and drive value delivery.
- Monitored account performance metrics using CRM tools like Salesforce and Zoho, ensuring KPIs and service-level agreements (SLAs) were consistently met.
- Responsible for the part of the workplace team that directly manages the operations and maintenance of facilities, with strong interpersonal and communication skills, increased the volume by 35%, maintaining a good delivery rate of 94% within TAT.
- Improved client satisfaction scores by 15% through proactive relationship management, and effective issue resolution.
- Conducted quarterly business reviews (QBRs) and client satisfaction surveys to maintain strong client relationships, and preempt churn risks.
- Developing strategic long-range plans to achieve strategic objectives, abolish loopholes, eliminate errors, and implement a streamlined process to avoid any escalations.
Pre-sales User Engagement Intern
WhiteHat Jr
Noida
05.2021 - 06.2021
- Responsible for user engagement and building brand awareness among users, follow up on existing prospects, and identify new potential prospects.
- Executed optimum sales strategies to achieve organizational goals.
- Lead Generation and Research
- I) Identify and qualify potential leads using tools like LinkedIn, CRM systems, and market research through campaigns and marketing.
- Product Knowledge and Demonstration:
- I) Gain a deep understanding of the company’s products and solutions.
- II) Assist in preparing and delivering product demonstrations to prospective clients.
- III) Provide customer feedback to help refine product features and strategies.
- Maintain accurate and up-to-date records of customer interactions and leads in CRM software. Proficiency in MS Office (PowerPoint, Excel, Word) helped to manage a large database and generate profitability for the company.
Education
Bachelor of Business Management - Marketing, Human Resource
SRI DEVSUMAN UNIVERSITY
DEHRADUN01.2022
Higher Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
Agra01.2015
Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
Agra01.2012
Skills
- Technical skills: Microsoft Office suite, C, SQL (beginner), Power BI, Tableau, Salesforce
- Client relationship management
- Operations management
- Account management
- Cross-functional collaboration
- CRM systems
- Communication skills
- Strategic planning
- Problem solving
- Time management
Languages
Language – English and Hindi
Accomplishments
- Led a cross-functional team to deliver a high-priority project 2 weeks ahead of schedule, ensuring 100% client approval and renewal
- Increased client portfolio revenue by 15% within 12 months by identifying new upselling and cross-selling opportunities
Languages
English
Upper Intermediate (B2)
B2
Certification
- Understanding key account management - Alison
- Business growth through high-performance key account management - by thekamcoach
Timeline
Key Account Manager
WALSONS SECURITAS
06.2022 - Current
Pre-sales User Engagement Intern
WhiteHat Jr
05.2021 - 06.2021
Bachelor of Business Management - Marketing, Human Resource
SRI DEVSUMAN UNIVERSITY
Higher Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
Secondary Education -
CENTRAL BOARD OF SECONDARY EDUCATION
Similar Profiles
Madhalka GoswamiMadhalka Goswami
General Manager – Client Relations at Walsons SecuritasGeneral Manager – Client Relations at Walsons Securitas
Samira MallickSamira Mallick
Security Guard at Accenture BDC 9 Walsons SecuritasSecurity Guard at Accenture BDC 9 Walsons Securitas
Ravish Kumar PandeyRavish Kumar Pandey
Key Account Manager at Walsons Services Pvt. LtdKey Account Manager at Walsons Services Pvt. Ltd
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)
LOVEPREET SINGHLOVEPREET SINGH
Senior Executive at Firm-Noida Power Company LimitedSenior Executive at Firm-Noida Power Company Limited