KARTIK DAS
Summary
Dedicated and professional individual with 4 months of internship experience in the hospitality industry. Recognized for dedication and awarded a Training Completion Letter. Solidified foundation in hospitality through hands-on experience, enhancing academic knowledge and HR management skills. Trainer on Global Slack channels, facilitating training on Twitter policies and procedures for new hires worldwide, while contributing to policy creation. Experienced Customer Service Consultant at Rogers in Canada, consistently maintaining a positive and professional attitude while overseeing a team of junior representatives, resulting in unwavering customer satisfaction. Recently transitioned to HR Assistant at Mount Sinai Home Health Care Inc., bringing expertise in office administration, HR operations, and policy review. Committed to driving business results through strong relationships and implementing industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Mount Sinai Home Health Care Inc.
11.2023 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Supported healthcare providers with timely completion of necessary documentation, allowing them to focus on quality patient care
- Called patients to confirm scheduled appointments day in advance.
Customer Support Specialist
Rogers Communications
03.2023 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer calls and emails to answer questions about products and services
- Maintained and managed customer files and databases
- Completed 10 new orders per day with 70% accuracy and consistently high customer satisfaction scores
- Collected vital information to support company and associates through interviews and data analysis
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Diagnosed and troubleshoot hardware, software and network issues.
Customer Service Advisor
Guardian Life Insurance
09.2022 - 12.2022
- Thoroughly review and assess insurance claims submitted through email
- Validate accuracy of information presented in email and accompanying documents
- Verify claim eligibility based on coverage stipulations outlined in insurance policy
- Engage in effective email communication with customers to request additional details or clarify claim particulars
- Efficiently process payments for approved insurance claims
- Methodically record all correspondence and actions pertaining to claim
- Recommended and upsold new products, resulting in 25% increase in revenue.
Content Moderator
Concentrix
10.2020 - 07.2022
- Maintained and updated Moderation Guidelines to ensure their accuracy and relevancy
- Exercised personal judgment to screen, monitor, and approve rich content, aligning with Community and Moderation Guidelines
- Responded professionally to audience feedback and posts, fostering positive interactions
- Possessed solid understanding of online legal matters and technical workarounds pertinent to website operations
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Resolved a high volume of cases/tickets in the queuing system, enhancing the identification and mitigation of content moderation and customer support issues.
- Supported new joiners on the Slack platform by addressing their inquiries regarding new cases, policies, and updates, fostering a collaborative onboarding experience.
- actively involved in counterterrorism and counterextremism initiatives, using a strong grasp of geopolitical issues to guide strategy and decision-making.
- Assisted in introducing new ideas to enhance team productivity and quality, focusing on tool improvements and process optimization.
- Shared insights with clients regarding challenges employees face in daily activities, fostering collaboration and identifying potential solutions.
- Worked across various workflows and management teams to proactively identify and remove violative content from the platform, ensuring a safe and compliant user environment.
- Managed end-to-end escalation and critical incident processes, resolving challenging issues through collaboration with internal customers, cross-functional stakeholders, and external users.
- Supported the implementation of approved recommendations, tracked outcomes using key performance indicators (KPIs), and suggested adjustments for continuous improvement.
Education
Post-Degree Certificate - Human Resource Management
Conestoga College Doon Campus
Kitchener, ON08.2023
Bachelor of Science - Hotel And Resort Management
National Council of Hotel Management And Catering
12.2019
Skills
- Whims certification Alaya-Care
- Oracle Slack
- Office 365 Workspace
- Maestro Salesforce
- Workday Outlook
- One view
Certification
- CPR Level C Certificate: I am certified in CPR Level C, showcasing my commitment to guest safety and well-being.
- Whims Certification: I
Languages
English
Hindi
Punjabi
Bengali
Timeline
Medical Administrative Assistant
Mount Sinai Home Health Care Inc.
11.2023 - Current
Customer Support Specialist
Rogers Communications
03.2023 - 06.2023
Customer Service Advisor
Guardian Life Insurance
09.2022 - 12.2022
Content Moderator
Concentrix
10.2020 - 07.2022
Post-Degree Certificate - Human Resource Management
Conestoga College Doon Campus
Bachelor of Science - Hotel And Resort Management
National Council of Hotel Management And Catering
- CPR Level C Certificate: I am certified in CPR Level C, showcasing my commitment to guest safety and well-being.
- Whims Certification: I
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