Kartik Dewan

• Designed and implemented data-driven recruitment strategies for executive mandates across Southeast Asia and India
• Managed team performance and cultivated a collaborative environment to deliver high-quality recruitment insights
• Directed the development of comprehensive dashboards and reports to track recruitment metrics and trends, enabling senior leadership to make informed decisions
• Provided actionable insights on market trends and industry benchmarks to shape recruitment strategies and strengthen client engagement
• Managed work allocation and facilitated training programs to boost team productivity while ensuring alignment with global recruitment standards and compliance protocols
• Led business development initiatives by conducting industry surveys and fostering strategic discussions with industry leaders to drive growth and build valuable partnerships

Accomplishments -

• Successfully reduced data reporting discrepancies by 20% through improved governance frameworks and audits
• Designed recruitment dashboards that enhanced data visualization and decision-making efficiency by 25%

• Served as a key liaison for global quality initiatives, ensuring process alignment and data governance for recruitment operations
• Developed and maintained governance reporting frameworks, including weekly, monthly, and quarterly dashboards for global stakeholders
• Analyzed regional recruitment data to identify performance trends and proposed actionable recommendations to improve efficiency and accuracy
• Conducted control testing and compliance reviews to mitigate risks and ensure adherence to recruitment guidelines
• Partnered with cross-functional teams to enhance recruitment workflows and standardize reporting practices across regions
• Fostered regular collaboration and streamlined communication with stakeholders - consulting office members, data quality and operations teams, quality champions, and practice group leader to drive process improvements and ensure alignment with recruitment objectives

Accomplishments -

• Recognized for outstanding stakeholder collaboration, achieving a 71% reduction in data gathering and analysis time through process optimization
• Commended by the Global Quality Manager and Chief Operating Officer for proactively identifying and resolving a critical error on an active assignment, safeguarding project outcomes
• Acted as the Global Quality Liaison during a major system transition, ensuring the seamless rollout of the beta version and maintaining data integrity throughout the process

• Led client engagement for U.S and APAC regions by managing sales inquiries and delivering customized solutions, leveraging a deep understanding of client needs and business objectives
• Monitored individual and team performance metrics, including quarterly targets, customer satisfaction scores, and process quality, driving continuous improvement
• Trained and mentored a team of 10-12 members, conducting performance reviews and providing actionable feedback to enhance productivity and quality outcomes
• Managed enterprise-level accounts and facilitated seamless onboarding processes to ensure an excellent end-to-end client experience
• Maintained a thorough understanding of software solutions, market trends, and competitive insights to inform decision-making and enhance client interactions

Accomplishments -

• Consistently surpassed individual quarterly performance goals, contributing to over $1 million USD in annual revenue, while driving collaborative efforts to achieve a team target of $14.5 million USD

• Managed daily operations, including resource allocation, budgeting, and process efficiency, ensuring seamless workflows and adherence to quality standards
• Designed and implemented strategic initiatives to enhance visibility and engagement, leveraging data-driven marketing campaigns to optimize outcomes and drive consistent results
• Formulated and executed marketing strategies to boost brand awareness and customer acquisition, optimizing social media content, email campaigns, and creative materials to effectively promote offerings
• Collaborated with external platforms to improve operational performance, ensuring sustained revenue growth and cost optimization through effective planning and coordination

• Supervised quality monitoring initiatives for customer complaints resolved by analysts, ensuring adherence to service standards and regulatory compliance
• Implementation of process improvement initiatives to optimize complaint resolution procedures and enhance service delivery
• Identifying servicing gaps and trends, offering actionable recommendations to enhance overall customer experience and drive operational efficiency
• Delivered training and coaching for onboarding customer care professionals on complaint capture and resolution techniques, and led internal cost-saving projects

Accomplishments -

• Promoted from Complaint Capture Analyst to Lead Business Analyst to oversee the migration of the prepaid card process, ensuring a seamless transition and compliance with organizational standards
• Selected as a PEP (Performance Enrichment Program) candidate for the Process Excellence Team; identified recurring customer complaints and implemented a project that successfully reduced complaint volume by 18%

• Performed transactional monitoring for U.S
• Telecom operations, ensuring compliance with service standards and regulatory requirements
• Aided the sales team by identifying servicing gaps and upselling initiatives for bundled products
• Conducted monthly analyses to identify growth opportunities, optimize call flow patterns, and enhance upselling strategies through data-driven insights and process improvements
• Administered training and coaching to new team members during probation, ensuring smooth integration and fostering professional development

Accomplishments -

• Performer of the Year for both 2011 and 2012 with accuracy rate of more than 95%