KARTIK DEWAN

Team Management

· Managing research and data analysts, cultivating a culture of collaboration and professional development

· Leading recruitment and onboarding efforts to attract top talent and sustain a pipeline of skilled professionals

· Providing constructive feedback and mentorship to analysts, facilitating their personal and professional development

· Overseeing comprehensive training, mentorship, and ongoing development opportunities with a focus on collaboration and adherence to professional standards

Project Management

· Managing Executive Search mandates through comprehensive research, strategic targeting, candidate sourcing, client & candidate engagement, and compelling reports

· Develop and implement efficient research plans to meet project deadlines and deliver high-quality results on critical client mandates

· Employ diverse research methodologies to collect comprehensive data from a broad spectrum of credible sources, including published reports, government portals, and other reliable online resources

· Conducting efficient candidate assessments to validate skills, experience, and career aspirations for critical client mandates

· Establish and uphold standards for generating high-quality, professional documents in alignment with firm guidelines

Business Development

· Leading business development activities, encompassing industry surveys, secondary research, and discussions with industry leaders

· Delegate insight development initiatives to analysts, enabling their engagement with industry leaders and fostering industry insights

· Assisting partners and consultants in producing high quality winnable proposals/pitch documents

Accomplishments

· Managed a variety of assignments across multiple industries, fulfilling roles ranging from CXO to N-2 levels

· Proactively engaged in self-learning and significantly contributed to secondary research, mapping, candidate engagement, and documentation

· Led business development initiatives by engaging with CHROs of top firms in Malaysia

· Led as the Ambassador for the Global Quality team at the Knowledge Center, implementing strategies to drive process adoption across regional levels

· Managed relationships with regional and global stakeholders, including consulting office members, data quality and operations teams, quality champions, and practice groups

· Collaborated with global teams to foster a robust knowledge management culture, ensuring adherence to quality standards and promoting data standardization

· Supported U.S., APAC, and EMEA regions by fulfilling data requests, conducting analysis, audits, preparing performance review reports, and delivering training on internal guidelines and systems

· Managed monthly regional meetings with consulting office representatives to address identified challenges, aiming to reduce errors and enhance productivity

· Partnered with diverse teams to uphold quality standards and ensure data hygiene

· Managing weekly, monthly, and annual data reports for multiple offices to monitor mandates and performance.

· Acting as the point of contact for any data gathering requests on assignments or review basis company guidelines

· Managed access, billing, and reporting for a comprehensive suite of research subscriptions utilized by Partners, Consultants, Researchers, and Analysts at firm level

Accomplishments

· Recognized for swiftly assuming responsibilities and excelling in a short timeframe

· Represented the global quality team and cultivated valuable relationships with stakeholders

· Contributed to efficient data maintenance by collaborating with global teams and ensuring adherence to workflow guidelines

· Drive & generate revenue for Global Business unit through sales inquiries from various channels

· Manage individual and team-level targets on a quarterly basis, alongside quality scores. Responsible for coaching a team of 10 -12 members to achieve process-level targets

· Conduct regular performance reviews for all team members and provide customized feedback to enhance productivity

· Manage accounts and onboard customers at the enterprise and business levels

· Prepare and present tailored proposals to clients based on their objective

· Lead weekly/bi-weekly forecast review meetings with stakeholders

· Collaborate with the Training team and Product specialists to discuss sales strategies. Stay updated on all competitive products, along with Adobe solutions, in the marketplace

Accomplishments

· Exceeded individual quarterly target, generating over $1 million USD in annual sales, with consistent positive feedback. Additionally, achieved $14.5 million USD at the team level

· Managed day-to-day operations and staffing, ensuring smooth functioning of the dark kitchen

· Oversaw inventory management, customer service, and kitchen operations to maintain high-quality standards and efficient workflow

· Developed and executed marketing strategies to increase brand awareness and customer engagement

· Created social media content, email marketing campaigns, and other creative materials to promote the dark kitchen's offerings

· Managing product launches and menu optimization efforts to meet changing consumer preferences and maximize profitability

· Coordinated with online aggregators such as food delivery platforms to optimize listing visibility and maintain consistent monthly sales

· Monitored performance metrics and collaborated with aggregator partners to enhance sales and customer satisfaction

· Supervised quality monitoring initiatives for customer complaints resolved by analysts, ensuring adherence to service standards and regulatory requirements

· Led internal cost-saving projects, encompassing the identification of opportunities, definition of objectives, creation of project plans, allocation of resources, implementation of changes, quality control, and project evaluation

· Managed implementation of process improvement initiatives to optimize complaint resolution procedures and enhance service delivery

· Oversaw core complaint capture teams to ensure quality and adherence to established procedures and regulatory guidelines, fostering a culture of excellence and accountability

· Identified servicing gaps and trends, offering actionable recommendations to enhance the overall customer experience and drive operational efficiency

· Provided comprehensive training and coaching to support the onboarding of customer care professionals on complaint capture procedures and resolution techniques, empowering them to deliver exceptional service

· Conducted in-depth complaint analysis to facilitate timely resolution for different card products, leveraging root cause and trend analysis methodologies for reporting and continuous improvement purposes

Accomplishments

· Acknowledged by the VP for initiatives aimed at improving procedures, effectively assisting the Concierge and Training Teams

· Designated as a PEP Candidate (Performance Enrichment Program) for the Process Excellence Team to bolster support for the Global Dispute Network

· Assisted in the migration of Prepaid Card product guidelines, ensuring seamless transition and compliance with regulatory standards

· Served as the operational liaison for the RCCT (Relationship Care Consultant Team), offering support on products, procedures, and complaint resolution processes

· Conducted transactional monitoring for U.S, ensuring adherence to service standards and regulatory requirements

· Provided support to the Sales Team by identifying servicing gaps and spearheading upselling initiatives for bundled products such as Mobile, Internet and T.V Services.

· Prepared monthly analyses to identify opportunity areas and analyze call flow patterns, including upselling, data-driven decision-making and process improvement

· Facilitated training sessions for new team members and provided coaching during their probationary period, ensuring seamless integration into the team and fostering professional development

Accomplishments

· Recognized as the Performer of the Year for both 2011 and 2012