Kartik Dhiman
Roorkee
Summary
Accomplished Team Leader at Alila Diwa Goa - A Hyatt Brand, adept at optimizing revenue and enhancing guest experiences through proactive problem-solving and effective team collaboration. Demonstrated ability to manage high-pressure situations creatively, contributing to significant operational improvements. Expert in reservations management and guest service, ensuring excellence across all service standards. As an outstanding performer, I am dedicated to lifelong learning, disciplined hard work, innovation, and delivering exceptional service with confidence. My goal is to take on increasing responsibilities with dedication and contribute positively to the success of the organization.
Overview
4
4
years of professional experience
Work History
Team Leader - Reservation
Alila Diwa Goa - A Hyatt Brand
GOA
11.2023 - Current
- Prepare business on book and revenue reports for owners and leadership.
- Prepare hotel budget and revenue forecast reports.
- Prepare pickup reports in the absence of the revenue manager.
- Monitor no-shows, cancellations, and process charges as needed.
- Review daily reservations, analyze monthly pickup sources and average price.
- Manage online inventory in absence of the revenue manager.
- Optimize group and individual bookings for occupancy and revenue.
- Ensure timely communication between reservations and other departments.
- Coordinate groups and packages to maintain correct ADR.
- Work with Sales and Events to process rooming lists.
- Ensure all billing instructions are applied to daily arrivals.
- Support smooth operations and uphold guest experience standards.
- Provide supervision and guidance to the reservations team.
- Produce daily, weekly, monthly, and quarterly reports.
- Assist guests with hotel facilities and inquiries.
- Ensure all department policies and service standards are followed.
- Oversee reservations across various channels, including OTAs.Alila Diwa Goa & The Diwa Club by Alila – A Hyatt Brand:
- Prepare business on book and revenue reports for owners and leadership.
- Prepare hotel budget and revenue forecast reports.
- Prepare pickup reports in the absence of the revenue manager.
- Monitor no-shows, cancellations, and process charges as needed.
- Review daily reservations, analyze monthly pickup sources and average price.
- Manage online inventory in absence of the revenue manager.
- Optimize group and individual bookings for occupancy and revenue.
- Ensure timely communication between reservations and other departments.
- Coordinate groups and packages to maintain correct ADR.
- Work with Sales and Events to process rooming lists.
- Ensure all billing instructions are applied to daily arrivals.
- Support smooth operations and uphold guest experience standards.
- Provide supervision and guidance to the reservations team.
- Produce daily, weekly, monthly, and quarterly reports.
- Assist guests with hotel facilities and inquiries.
- Ensure all department policies and service standards are followed.
- Oversee reservations across various channels, including OTAs.
On Job Training in Front Office
Hyatt Regency
Ludhiana
07.2021 - 10.2025
Guest Service Officer
Hyatt Place
Jaipur
01.2023 - 07.2023
- Part of pre-opening team
Guest Service Officer
Hyatt Centric Janakpuri
New Delhi
07.2022 - 07.2023
- Check the daily arrival list and monitor all VIP movement.
- Handling of guest complaints and queries. Ensuring quick and best responses for them
- Executing daily operation of a 224 room’s property and connecting with guests to check about their stay experience.
- OTA Reservation and booking.com reconciliation.
- Process all guest check-ins and check-out verifying guest identity, form of payment,assigning rooms, and activation/issuing room key.
- Worked as a night shift manager.
- • Responsible for WORLD OF HYATT loyalty program target.
Education
Bachelor of Hotel Management - Front Office
BRD Roorkee (Hemvati Nandan Bahuguna Garhwal Unive
Roorkee12-2021
Skills
- Problem solving skills
- Positive and optimistic in all situations
- Teamwork and collaboration
- Proactivity
- The ability to work under pressure
- A creative approach to problem solving
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Team Leader - Reservation
Alila Diwa Goa - A Hyatt Brand
11.2023 - Current
Guest Service Officer
Hyatt Place
01.2023 - 07.2023
Guest Service Officer
Hyatt Centric Janakpuri
07.2022 - 07.2023
On Job Training in Front Office
Hyatt Regency
07.2021 - 10.2025
Bachelor of Hotel Management - Front Office
BRD Roorkee (Hemvati Nandan Bahuguna Garhwal Unive
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