KARTIK JAIN
Jaipur
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
1
1
year of professional experience
Work History
Virtual Customer Service Associate
AMAZON
Jaipur
08.2022 - 03.2023
- Maintained accurate records of customer interactions, transactions, and comments in CRM software.
- Collaborated with internal departments to find resolutions, and conduct further research on customer accounts.
- Managed high-pressure situations calmly while maintaining professionalism.
- Performed administrative tasks such as updating account information, or resetting passwords upon request.
- Adapted quickly to changes in technology platforms used by the company for virtual customer service tasks.
Education
Master of Computer Applications -
JECRC UNIVERSITY
JAIPUR07-2025
Bachelor of Computer Applications -
S.S JAIN SUBODH PG COLLEGE
JAIPUR, RJ07-2022
Skills
- CRM workflow development
- Visualforce pages
- Salesforce administration
- Process automation
- Salesforce APEX and Visualforce
- Salesforce platform development
- Fluent in C, C,
- Workflow management
Project
Airline Management System on Salesforce
- Developed a comprehensive Airline Management System on Salesforce, automating flight bookings, customer profiles, and fleet management.
- Built custom objects for Flights, Bookings, and Fleet Management to store relevant data.
- Designed Visualforce pages and Lightning Components to create user interfaces for flight reservations and customer interactions.
Languages
- Hindi
- English
Timeline
Virtual Customer Service Associate
AMAZON
08.2022 - 03.2023
Master of Computer Applications -
JECRC UNIVERSITY
Bachelor of Computer Applications -
S.S JAIN SUBODH PG COLLEGE
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