Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kartik Kashyap

Gurgaon,Haryana

Summary

Seasoned management professional with over 7 years of experience in program/project management roles, possessing excellent communication, organisational, and analytical capabilities. Skilled at multitasking, adaptability, and devising innovative solutions to meet business needs. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Program Management Specialist

JLL India
09.2024 - Current
  • Oversaw comprehensive program administration for the UK One JLL Client Care Programme.
  • Reporting management and data analysis using revenue reports & client feedback data to produce program reports, strategic findings and recommendations for the program.
  • Led engagement managements projects for UK Relationship Leads community and graduates including trainings and on/offboarding processes for yearly graduate cohorts.
  • Collaborated cross-functionally with Marketing, Research, and key stakeholders to produce and distribute various internal communications across Teams, SharePoint, and email channels.
  • Facilitated Relationship Leads end-of-year reward processes, managing data collection and supporting moderation sessions for comprehensive year-end reporting.
  • Created and maintained comprehensive client onboarding materials, client presentations and reports for CRMs and RLs, providing critical support for communications and deadline management.
  • Coordinated CRM-related requests providing critical support for reporting, communications, and deadline management.

Program Management Associate

Tata Consultancy Services
09.2020 - 08.2024
  • Collaborated with a cross-functional team to define features and build robust and easy-to-use workflow tools for process automation.
  • Identified and proposed modifications to project plans and end-to-end workflow management.
  • Conducted user acceptance testing on workflow automation tools and dashboards prior to deployment.
  • Monitored workflows to ensure adherence to established standards and procedures.
  • Coordinated with internal teams to ensure successful implementation of the program initiatives.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Generated and delivered reports, program review presentations, and other program status updates.
  • Conducted regular meetings with various project teams to review progress, identify potential risk, and provide feedback.
  • Planned and delivered training sessions with project teams and other stakeholders on the existing and newly launched processes and tools.
  • Assisted in developing training materials for the newly hired members involved in the program activities as well as for project teams with respect to end-to-end user journey.
  • Provided guidance and support to project teams in order to achieve end-to-end process compliance within defined deadlines.
  • Resolved project teams' inquiries and complaints requiring management-level escalation.

Product Manager

Leap Learning Solutions Pvt. Ltd.
12.2014 - 03.2017
  • Collaborated with senior product managers to determine product positioning, vision, and direction.
  • Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures, and customers.
  • Created prototypes and visual mockups by liaising and collaborating with designers.
  • Communicated the strategy and roadmap to the engineering, design, and content teams to deliver a quick and seamless release of the product.
  • Prioritized features in order to maximize impact while meeting budget constraints.
  • Tracked product metrics and trends using in-app and other analytical tools to assess product health and improvement opportunities.
  • Analysed customer feedback to identify areas of improvement and determine appropriate marketing offerings and strategies for business needs.
  • Worked closely with the marketing team to develop and implement the promotional strategy and creatives. Also supervised creation of marketing materials and collateral.
  • Communicated progress updates at regular intervals with senior leadership.
  • Interviewed and hired talented individuals for content development, product marketing, etc.
  • Maintained up-to-date documentation related to assigned products, including feature lists, release notes.

Education

MBA - Marketing and HR

Maharshi Dayanand University
09-2020

B.Tech. - Computer Science and Engineering

Punjab Technical University
06-2014

Skills

  • Project Management
  • Reporting & Data Analysis
  • Communication
  • Work Flow Planning
  • Process Improvement
  • Product Management
  • MS Excel
  • JIRA, Service Now, Confluence
  • Research and Analysis
  • Governance and Support
  • Quality Assurance

Accomplishments

  • Received Stakeholder Delight Award in Q1 2025 by JLL for effective delivery & stakeholder management.
  • Received T.E.A.M. award for significant contribution towards the product launch in 2015 by Leap Learning Solutions Pvt. Ltd.

Timeline

Program Management Specialist

JLL India
09.2024 - Current

Program Management Associate

Tata Consultancy Services
09.2020 - 08.2024

Product Manager

Leap Learning Solutions Pvt. Ltd.
12.2014 - 03.2017

MBA - Marketing and HR

Maharshi Dayanand University

B.Tech. - Computer Science and Engineering

Punjab Technical University

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Kartik Kashyap