Kartik Krishnamurthy
Pune
Summary
Dynamic Senior Team Leader with 10 years of experience in BPO and service sectors, including leadership roles in sales and service teams. Adept at managing end-to-end university admissions processes through multiple communication channels. Seeking to leverage my expertise in team management and process optimization to contribute to a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Operations
Graphic Era Deemed to be University
Dehradun
07.2024 - Current
- Oversee the complete admissions process for a university, including managing communication through chat, email, and inbound/outbound calls
- Develop and implement strategies to streamline the admissions workflow, enhancing efficiency and accuracy
- Supervise a team of 20 staff, providing guidance and support to ensure high performance and adherence to process standards
- Analyze key performance metrics and prepare detailed reports for senior management, highlighting trends and recommending improvements
- Coordinate with various departments to resolve issues and ensure a seamless admissions experience for prospective students.
Contact Center Lead - Insurance Sales
Bajaj Allianz General Insurance
Pune
02.2022 - 01.2024
- Directed a team of 35 sales representatives, driving sales targets and managing day-to-day operations
- Conducted regular performance reviews and provided coaching to improve sales techniques and customer engagement
- Developed and executed sales strategies to meet and exceed revenue goals
- Monitored sales performance and analyzed data to identify opportunities for process enhancements
- Facilitated effective communication between sales teams and other departments to support overall business objectives.
Senior Team Leader - Service Sector
Q connect business solutions limited
Pune
09.2013 - 01.2022
- Led a team of 50 service representatives, overseeing daily operations and ensuring adherence to service quality standards
- Implemented training programs and workshops to improve team skills and enhance customer service
- Monitored team performance metrics, provided feedback, and developed action plans to address performance gaps
- Managed complex customer service issues, ensuring timely and satisfactory resolution
- Collaborated with management to optimize processes and improve service delivery.
Education
Bachelor of Commerce -
C.V. Raman University
Bilaspur, ChhattisgarhSkills
- End-to-End Admissions Management
- Team Leadership & Development
- Process Optimization & Efficiency
- Customer Service Excellence
- Sales Strategy & Implementation
- Performance Analysis & Reporting
- Effective Communication
- Problem-Solving
Timeline
Assistant Manager - Operations
Graphic Era Deemed to be University
07.2024 - Current
Contact Center Lead - Insurance Sales
Bajaj Allianz General Insurance
02.2022 - 01.2024
Senior Team Leader - Service Sector
Q connect business solutions limited
09.2013 - 01.2022
Bachelor of Commerce -
C.V. Raman University
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