Book Reading
Kartik Lanka
Sr. Principal Product Manager
Hyderabad
Summary
Senior Principal Product Manager with 17 years of experience in leading cross-functional teams, developing and launching successful products, and driving revenue growth.
Skilled in strategic product planning, market analysis, and customer-centric innovation. Proven track record of delivering high-impact solutions that meet market demands and exceed business objectives. Exceptional leadership abilities, guiding teams to achieve outstanding results while fostering a collaborative and innovative culture.
Strong communicator and influencer, adept at building relationships with stakeholders, customers, and partners to drive product success. Seeking a challenging position to leverage expertise in product strategy, customer insights, and market analysis to make a significant impact in driving business growth.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Senior Principal Product Manager
ServiceNow Inc
Hyderabad
04.2021 - Current
- Leads Product team of Automation products of ServiceNow. Developed product strategy and long-term roadmap for 5 distinct product lines - Robotic Process Automation (RPA), Automation Center (Management console), Diagram Builder (framework), Desktop Agents (LLM + Action) and Lens (Vision LLM).
- Build product from scratch to $450M+ revenue products.
- Responsible for growth and adoption of all the products.
- Delivered cutting-edge features like recorder and automated load-balancing robots which increased adoption by 30%
- Have patents for 2 features for RPA
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry advancements.
- Responsible for building product strategy, vision and roadmap. Mentored team of product managers.
- Enhanced product portfolio by identifying market trends and conducting competitive analysis.
- Mentored junior Product Managers, helping them develop essential skills for career growth in the industry.
- Identified issues, analyzed information and provided solutions to problems
- Expertly navigated complex stakeholder requirements to deliver products that met both user needs and business goals.
AVP - Solutions
Intellibot Pvt Ltd
Hyderabad
10.2018 - 04.2021
- Lead solutions team at Intellibot. Responsible for $12M revenue
- Responsible for AI-based modeling platform with revenue stream of more than $3M
- Customer facing role for solutions, requirement gathering, delivery
- Analyst relations management with top 2 Analysts of automation industry
- Increased company growth through collaboration with sales and marketing departments.
- Used market insights to capitalize on key business opportunities for new advantageous partnerships.
- Monitored industry trends, keeping current on latest changes and competition in industry.
Director, Sales
Manch Technologies
Hyderabad
04.2018 - 10.2018
- Collaborate with customers, solutions team, and software development teams to deliver solutions that solve some of most complex and challenging technology problems.
- Work with customers to identify voice-of-the-customer, and prioritize enhancements, feature-requests, and set up delivery pipelines and goals.
- Providing reports, and tracking mechanisms, to internal stakeholders and customers. Handling steering committee meetings, and managing escalations.
- Identify, develop and harness new markets, products and ideas, aligned to company goals.
- Collaborating with management to develop Sales/Marketing road-map for short and long term.
- Implementing high-value account strategies.
- Risk assessment, and identifying and resolving bottlenecks
SAP MM Consultant
Numerictech
04.2016 - 04.2018
- Working with client to define the scope of a project. Voice Of Customer
- Analyzing the client IT Infrastructure requirements and giving independent and objective advice / recommendation.
- Understanding the clients’ system specifications, their work practices and nature of their business.
- Planning timescales and the resources needed.
- Developing agreed solutions and implementing new systems. Minimum Viable Product
- Presenting solutions in written or oral reports.
- Helping the client with change and release activities.
- Building POCs for prospective clients in the field of DevOps and DataScience
- Identifying new areas of niche implementation of cutting-edge technology
Support Engineer
Amazon.com
01.2007 - 03.2015
- Lead the operations team and also juggled between operations and project works.
- Managed the development of Finance Reporting Tool, Asset Management tool, Dashboards for various teams.
- Worked closely with stakeholders (customers) to understand their needs and requirements and translated them to features and CTQs.
- Drew mock-up screens to exhibit various concepts.
- Defined project timelines and resource-managed the assignments.
- Handled Tier-2 escalations for all Infrastructure related issues of Windows, Linux, Mac eco-systems, accounts and permissions.
- Handled Servers in Windows like Exchange, File Server (and Home Directories) and Active Directory and in Linux like Mail,and Samba.
- High experience in reducing Operational Cost and striving towards Operational Excellence
- Excellent with Remedy Ticketing system and specialist in Audits and setting up the system.
- Team Leader (members 11) of IT and infrastructure maintenance domain team.
- Performed RCA and proposed changes and raised Change Management forms as per ITIL guidelines
- Performed Capacity Management, Change Management, Process Improvement, Service Desk Management and Support, Incident Management and SLA managed seamlessly as per ITIL guidelines.
- Handled operations when customer base was 40 to customer base of 15,000.
- Identifying options for potential solutions and assessing them for both technical and business suitability.
- Drawing up specific proposals for modifying systems (processes, applications, hardware) for efficiency and performance.
Education
MBA - Operations Management
Indian Institute of Management
Kozhikode 01.2015 - 05.2016
Bachelor of Engineering - Civil Engineering
Nagpur University
Sewagram 08.1998 - 05.2002
Skills
Product Management
Product Enhancement
Product Vision & Strategy
Go To Market
Stakeholder Management
Leadership
New Markets
RPA
Artificial Intelligence
Technology
Design thinking
Interests
Travelling
Book Reading
Timeline
Senior Principal Product Manager
ServiceNow Inc
04.2021 - Current
AVP - Solutions
Intellibot Pvt Ltd
10.2018 - 04.2021
Director, Sales
Manch Technologies
04.2018 - 10.2018
SAP MM Consultant
Numerictech
04.2016 - 04.2018
MBA - Operations Management
Indian Institute of Management
01.2015 - 05.2016
Support Engineer
Amazon.com
01.2007 - 03.2015
Bachelor of Engineering - Civil Engineering
Nagpur University
08.1998 - 05.2002
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