Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kartik Meshram

Mumbai

Summary

Cabin Supervisor at Air India with expertise in customer service enhancement and guest relations. Demonstrated ability in conflict resolution and team leadership, resulting in improved staff performance and tailored cleaning processes. Committed to ensuring passenger satisfaction and safety through effective training and operational strategies.

Overview

18
18
years of professional experience

Work History

Cabin Supervisor

Air India
Mumbai
09.2011 - Current
  • Ensured that cabin crew members adhered to company policies, regulations, and guidelines related to passenger safety and comfort.
  • Inspected cabins after flights for cleanliness standards prior to disembarkation of passengers.
  • Participated in staff meetings to discuss improvements in cleaning processes and guest services.
  • Documented lost and found items, ensuring their safe return to guests or proper storage.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Implemented special cleaning requests and DND (Do Not Disturb) preferences as per guest requirements.
  • Provided customer service support to passengers, including answering inquiries and resolving complaints.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.

Guest Service Agent

Kingfisher Airlines
Mumbai
06.2007 - 06.2008
  • Utilized strong interpersonal skills to resolve passenger conflicts efficiently.
  • Assisted disabled passengers with special needs, ensuring seamless travel experiences.
  • Addressed passenger complaints regarding ticketing and baggage handling promptly and courteously.
  • Scheduled ground transportation for arriving passengers as needed to enhance convenience.
  • Greeted passengers upon arrival and departure, offering ticketing support and relevant information.
  • Coordinated with airlines to manage flight schedules and resolve travel-related issues.

Education

B.Com - Commerce

Thakur College Of Science And Commerce
Mumbai
05-2006

Skills

  • Customer service and support
  • Conflict resolution
  • Guest relations management
  • Document organization
  • Transportation coordination
  • Team leadership
  • Communication skills
  • Interpersonal effectiveness

Accomplishments

  • Won a Flying Star Award for excellence in customer service at Air India for the year 2015-2016
  • Co-authored a book in 2018 called "Adolescence: A Risky Drive" based on teenage society
  • Published my own novel, "A Special Encounter," in 2020

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Cabin Supervisor

Air India
09.2011 - Current

Guest Service Agent

Kingfisher Airlines
06.2007 - 06.2008

B.Com - Commerce

Thakur College Of Science And Commerce

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Kartik Meshram