KARTIK MOHAN PILLAY

• Spearheaded wireless EFT Cisco software and hardware projects, delivering tailored solutions for client needs.
• Oversaw the full project management lifecycle, from initiation to successful closure.
• Led a 18–25 member cross-functional team including Account Managers, Engineers, and Software Developers.
• Developed and tracked detailed project timelines to ensure on-time delivery.
• Generated comprehensive stakeholder reports with status updates and progress tracking.
• Managed timely delivery of software releases and bug fixes to maintain product integrity.
• Applied Agile and Waterfall methodologies to efficiently drive project execution.
• Collaborated with Legal, Compliance, Technology, Operations, and other teams for milestone planning.
• Supported software upgrade sales by identifying up-sell opportunities during project delivery.
• Kept clients informed with regular updates on project milestones and progress.
• Identified and addressed customer needs, using feedback to improve products and services.
• Built strong stakeholder relationships and developed insightful KPI's dashboards and reports.
• Delivered high client satisfaction through responsive communication and solution-focused support.
• Resolved product-related issues swiftly to minimize impact on project timelines.
• Coordinated UAT and BETA testing efforts to validate new functionality and features.
• Worked closely with delivery teams to address emerging challenges effectively.
• Presented project updates to internal and external audiences, ensuring alignment with policies and goals.

Supply Chain Management.

• Processed RMA requests efficiently, ensuring prompt handling and seamless replacement order facilitation.
• Provided timely support to sales representatives while overseeing supply chain operations.
• Streamlined supply chain processes by aligning manufacturing, transportation, and warehousing to enhance service and reduce costs.
• Collaborated closely with internal teams to optimize logistics workflows and production processes.
• Served as the primary contact for all RMAs-related communications across customers, warehouse, logistics, and sales.
• Monitored order life-cycles to ensure timely shipping and delivery to customers.
• Ensured compliance with company policies and promptly issued customer invoices.
• Coordinated effectively with customers and freight forwarders to manage RMAs return logistics.
• Managed open RMAs proactively to avoid delays in reverse logistics operations.
• Facilitated cross-functional communication among supply chain, procurement, warehouse, and shipping teams to meet shared goals.
• Provided status updates and customized reports, giving customers visibility into their RMAs progress.

• Orchestrated the renewals process for North America, catering to small, mid-sized, and enterprise-sized customers.
• Ensured timely communication by sharing Renewal Orders with Sales representatives.
• Order delivery and fulfillment, aligning with customer and sales requirements.
• Generated renewal order forms on Momentum, and verified product and contract IDs on Siebel.
• Worked closely with customers and partners to expedite the resolution of customer issues.

• Managed the renewals process across a designated territory covering small to enterprise-level customers.
• Delivered Wireless Timekeeping Project Software solutions tailored to client needs.
• Boosted profitability through pricing adjustments, tech innovations, and identifying up-sell opportunities.
• Coordinated with the field team to conduct beta testing prior to new software deployments.
• Issued renewal quotes at strategic intervals (90, 60, 45 days) based on contract timelines.
• Reported churn to the manager, securing approval for any losses exceeding 25%.
• Promoted Premium Support, aiming for 15% of ACV in key accounts while closely monitoring account health.
• Created precise sales forecasts from sales insights and compiled reports for senior leadership.
• Negotiated and delivered standard uplift terms on renewal contracts.
• Progressed renewal deals through CRM stages with consistent follow-up and tracking.
• Collaborated with partners and customers to resolve inquiries, leveraging internal team support when needed.

• Managed seller account as an administrator, offering end-to-end support for UK Seller Central operations.
• Assisted UK partner sellers in updating product pricing accurately on the Amazon platform.
• Guided new sellers in choosing the right plans to successfully launch their Amazon journey.
• Ensured marketplace efficiency by preventing duplicate detail pages for listed products.

• Granted client access to the E-INVOICING/Billing Portal by managing user permissions for Thomson Reuters subscribers.
• Led the Genesis Project for three years, successfully migrating legacy and new customers to a modern platform.
• Performed background checks via Thomson Reuters World-Check using Siebel Activities aligned with the TDO process.
• Processed direct access requests for external clients, enabling invoice visibility through EI Activities on the portal.
• Managed invoicing and billing workflows, ensuring accuracy and timely submissions to maintain financial oversight.
• Collaborated with the Credit Controller to track reversals and RAR under the 'ZERO REVERSAL' process for key accounts.
• Compiled Reuters photo data monthly by extracting raw content from the Picture Backup Site and generating detailed reports.