Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Kartik Sharma

Product Owner/Business Analyst
Kartik Sharma

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

4
years of professional experience
4
years of post-secondary education
2
Certifications

Work History

Teleperformance Global
Gurugram

Agile Product Owner
06.2021 - Current

Job overview

  • Worked on feature development and code implementation of front-end web applications, back-end API services, API portals and API gateway capabilities.
  • Interacted with internal stakeholders as the voice of the customer.
  • Attended Agile ceremonies, demos and production proving activities.
  • Broke the project into epic and implementable user stories.
  • Liaised with product and development teams to help break down requirements.
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front to identify constraints and technical challenges.
  • Collaborated with the development team on services and tasks.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Resolved staff conflicts and identified potential areas of improvement.

Teleperformance Global TP Wallet
Gurugram

Product Owner
06.2021 - Current

Job overview

Owned and prioritized product backlog.

  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Analyzed user feedback and implemented changes to product design.
  • Wrote comprehensive user manuals for new products and additional technical documentation.
  • Documented each step in the product's design process for use in manuals.
  • Evaluating project scope and visibility by proactively monitoring progress, as well as communicating statuses, risks, and product milestones
  • Liaison between Developers, QA stakeholders, and Vendors
  • Experience in handling Off-shore clients
  • User Stories creation and User acceptance criteria

Teleperformance Global Storify

Business Analyst
06.2021 - Current

Job overview

  • Proactively managing the Product Roadmap
  • Updating the product features
  • Liaison between teams
  • Act as a bridge between Client and the team
  • Stakeholders Management
  • User Stories and user acceptance criteria.

Techwise Digital
Chennai

Business Analyst
03.2019 - 06.2021

Job overview

  • Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Performed gap analysis to identify areas of improvement.

Education

International School of Management Excellence
Bengaluru

MBA from Marketing
06.2017 - 05.2021

University Overview

Skills

Stakeholder relationship management

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Certification

Certified Scrum Product Owner (Scrum Alliance)

Software

Jira and Confluence

Figma

MS Office

SQL

Timeline

Agile Product Owner
Teleperformance Global
06.2021 - Current
Product Owner
Teleperformance Global TP Wallet
06.2021 - Current
Business Analyst
Teleperformance Global Storify
06.2021 - Current
Business Analyst
Techwise Digital
03.2019 - 06.2021
International School of Management Excellence
MBA from Marketing
06.2017 - 05.2021
Certified Scrum Product Owner (Scrum Alliance)
Lean Six-Sigma (Green Belt)
Kartik SharmaProduct Owner/Business Analyst