Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Hi, I’m

Kartik Sharma

Product Owner/Business Analyst
Kartik Sharma

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Overview

4
years of professional experience
4
years of post-secondary education
2
Certifications

Work History

Teleperformance Global
Gurugram

Agile Product Owner
06.2021 - Current

Job overview

  • Worked on feature development and code implementation of front-end web applications, back-end API services, API portals and API gateway capabilities.
  • Interacted with internal stakeholders as the voice of the customer.
  • Attended Agile ceremonies, demos and production proving activities.
  • Broke the project into epic and implementable user stories.
  • Liaised with product and development teams to help break down requirements.
  • Owned and prioritized product backlog.
  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Focused on building critical features up front to identify constraints and technical challenges.
  • Collaborated with the development team on services and tasks.
  • Communicated project updates to stakeholders at all levels.
  • Partnered with project team members to identify and quickly address problems.
  • Monitored and tracked project progress to support timely completion.
  • Resolved staff conflicts and identified potential areas of improvement.

Teleperformance Global TP Wallet
Gurugram

Product Owner
06.2021 - Current

Job overview

Owned and prioritized product backlog.

  • Oversaw entire product deployments from vision and creation to rollout and delivery.
  • Analyzed user feedback and implemented changes to product design.
  • Wrote comprehensive user manuals for new products and additional technical documentation.
  • Documented each step in the product's design process for use in manuals.
  • Evaluating project scope and visibility by proactively monitoring progress, as well as communicating statuses, risks, and product milestones
  • Liaison between Developers, QA stakeholders, and Vendors
  • Experience in handling Off-shore clients
  • User Stories creation and User acceptance criteria

Teleperformance Global Storify

Business Analyst
06.2021 - Current

Job overview

  • Proactively managing the Product Roadmap
  • Updating the product features
  • Liaison between teams
  • Act as a bridge between Client and the team
  • Stakeholders Management
  • User Stories and user acceptance criteria.

Techwise Digital
Chennai

Business Analyst
03.2019 - 06.2021

Job overview

  • Analyzed key aspects of the business to evaluate factors driving results and summarized them into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Performed gap analysis to identify areas of improvement.

Education

International School of Management Excellence
Bengaluru

MBA from Marketing
06.2017 - 05.2021

University Overview

Skills

Stakeholder relationship management

Scrum methodology

Product Management

Enhancements

Mockups and prototypes

Support documents

Certification

Certified Scrum Product Owner (Scrum Alliance)

Software

Jira and Confluence

Figma

MS Office

SQL

Timeline

Agile Product Owner
Teleperformance Global
06.2021 - Current
Product Owner
Teleperformance Global TP Wallet
06.2021 - Current
Business Analyst
Teleperformance Global Storify
06.2021 - Current
Business Analyst
Techwise Digital
03.2019 - 06.2021
International School of Management Excellence
MBA from Marketing
06.2017 - 05.2021
Kartik SharmaProduct Owner/Business Analyst