Kartik Sharma

• Spearheaded fundraising efforts from angel investors, venture capitalists, and business angels to support company growth and development.
• Implemented strategic marketing plans, resulting in improved advertising and promotional performance and increased brand awareness.
• Generated comprehensive sales and performance reports to inform key business decisions and drive growth.
• Revamped internal operations to meet market demands, optimizing departmental functionality and productivity.
• Conducted in-depth reviews of current strategies and provided forward-thinking recommendations for improved performance and quality standards.

• Lead cross-functional collaboration between sales, operations, and product teams to achieve sales and revenue targets as per the business's growth plan, resulting in outstanding performance.
• Established a comprehensive system of metrics for evaluating sales data, enabling the assessment of product performance and campaign effectiveness, and forecasting future sales growth for the enhancement of future growth campaigns.
• Proficiently utilized various CRM tools and SaaS products, including FreshDesk/Zendesk, Zoho, Metabase, Shopify, Salesforce, Trello, Notion, Mixpanel, etc., to establish defined processes, increase productivity, and track specific metrics.
• Provided expert support to the startup's sales, community, engagement, product, finance, and marketing teams in business planning, strategy, and special projects related to analysis and measurement of progress toward the organization's OKRs.
• Identified, mentored, and trained members of the client support team to achieve high levels of performance and customer/vendor satisfaction.
• Developed & optimized processes - scaled new and existing processes to allow the business to efficiently operate and grow. Analyzed the business to track and improve metrics.

Bengaluru:

• Led a team of over 50 professionals to fulfill incoming online orders on a daily basis with a success rate of over 90%
• Collaborated with Tech, Finance, Design, and Marketing departments to streamline daily operations processes and foster a performance-driven culture
• Acted as a liaison between customers and partner/operations teams, facilitating coordination and management during crucial periods to exceed all targets
• Boosted customer satisfaction by organizing information systems for higher first-time quality and faster business processes
• Acquired proficiency in Zendesk, Sonar, and Desk (Salesforce)

New York:

• Led Broadway Operations, overseeing the fulfillment of over 350 manual orders daily
• Initiated ideas to scale the existing business model, maintaining a consistent fulfillment rate above 97%.
• Managed a team of 45 employees, ensuring optimal efficiency and hiring Operations Coordinators and Hosts regularly to sustain business growth

I supported the Strategic Data Architecture (SDA) team, which handles large client databases with significant risk and confidentiality considerations. My responsibilities included:

• Developing test accounts for regression testing in a different environment while adhering to compliance regulations in the investment banking sector.
• Conducting research to identify and resolve data discrepancies, working alongside troubleshooting teams.
• Handling complex datasets and training new employees on their use.