Summary
Overview
Work History
Education
Skills
Interests
Timeline
OperationsManager

Kartik Solanki

Mechanical Engineer
Bhayander, Thane

Summary

  • Diligent Customer Service Executive with experience managing phone, online and consultative communications with customers. Proactively identified as Advisor, built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Customer Support Executive

Tech Mahindra
Mumbai
11.2022 - 07.2023
  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Devised recommendations to streamline and simplify customer support system and improve response time.

Automobile Sales Representative

Cardekho.com
Mumbai
11.2021 - 03.2022
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Prepared purchased vehicles and completed final delivery checks.
  • Met customers on lot and in showroom to discuss available vehicles and options.

Mechanic Trainee & Service Advisor

Garageuncle.com
Thane
01.2021 - 07.2021
  • Answered customer questions and helped resolve various concerns.
  • Tested vehicles after repairs to verify performance, safety and functionality.
  • Inspected vehicles for safety and roadworthiness prior to returning to customer possession.
  • Operated variety of power tools and hand tools.
  • Maintained detailed installation records for customer and company use.

Education

Bachelor Of Engineering - Mechanical Engineering

Shree L.R Tiwari College of Engineering
Thane
08.2017 - 06.2021

Skills

    Customer Care

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Interests

Technology

Automobiles

Financial Market

Timeline

Customer Support Executive

Tech Mahindra
11.2022 - 07.2023

Automobile Sales Representative

Cardekho.com
11.2021 - 03.2022

Mechanic Trainee & Service Advisor

Garageuncle.com
01.2021 - 07.2021

Bachelor Of Engineering - Mechanical Engineering

Shree L.R Tiwari College of Engineering
08.2017 - 06.2021

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Kartik SolankiMechanical Engineer