Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Kartik Tiwari

Kanpur Nagar
Kartik Tiwari

Summary

Experienced in customer service with a focus on resolving inquiries through email and chat. Demonstrated ability to handle escalations effectively by coordinating with internal teams to provide timely updates and solutions. Developed strong relationships with customers by offering personalized assistance, leading to improved customer satisfaction. Utilized customer feedback to enhance service delivery and address billing complaints through adjustments and refunds.

Overview

2
years of professional experience

Work History

TTEC
Ahmedabad

Customer Service Representative
02.2023 - Current

Education

SHUATS
Prayagraj

BSC(HONS) FOOD TECHNOLOGY from Processing And Quality in Food Industry
07-2022

Skills

  • Customer service
  • Technical support
  • Billing adjustment and escalations

  • Communication skills
  • Team coordination
  • Client relations
  • Handle queries related to buying, selling and mediation for the client and online shopping platforms

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Representative

TTEC
02.2023 - Current

SHUATS

BSC(HONS) FOOD TECHNOLOGY from Processing And Quality in Food Industry
Kartik Tiwari