KARTIK TOMAR

• Responsible for preparing the Master Template for gathering Boxes information present in Metering Business during Prep Phase.
• Conducted various workshops based on our findings during Prep Phase.
• Gathered all the business requirements and drafted User Stories along those as well as prepared technical user stories and suggested solutions to business.
• Conducted deep dive sessions with integration teams to understand the external systems integrating with Salesforce such as SAP, RPA etc.
• Prepared Feature Mapping for proposed solutions as well as the Design documents.
• Created NFR template for Performance testing purpose of the application after thorough analysis.
• Involved into Sprint Planning meetings to prioritize Backlog User stories and keep those stories up to date in JIRA with any feedbacks and discussions.
• Review of Test Scripts designed by testing team to check if that is aligned with approved User stories acceptance criteria.
• Involved in clarification calls for Dev and testing teams.
  

• Project Details:-

• Email Strategy for National Grid Metering Business

National Grid Metering currently uses multiple Boxes for the communication with Gas Suppliers Service Providers and Internal users and has requirement to combine those Boxes into a single Email group and the specific emails should be moved automatically to concerned folders with all automations being respected by leveraging Salesforce for managing the email communications and triage process.

• GINIUS: The Grain Inventory and Nomination Interface using Salesforce.

This is the replacement for the GIN system and will be built on Salesforce platform to leverage the latest web technologies to provide a secure and mobile friendly engagement for GLNGs customers.

• Collaborate with management or users to develop strategies and to integrate these strategies with application development
• Led projects and analyzed data to identify opportunities for improvement
• Handled SFDC Administrative tasks & proficient in creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows,
• Validation rules, Reports, Dashboards, Tasks and actions
• Worked on Business requirements analysis, solution design in SFDC & Analyzing existing systems used by organizations
• Perform application tests according to planned schedules, or after any application or product revisions
• Project: -
• Tiffany E-comm ->
• Tiffany & Co (TCO) CRM is a new Salesforce Service Cloud implementation that will be supporting the bold Landmark transformation for the luxury jeweler
• It leverages the platform through a trio of custom applications (Ambassador, Ceremony and Order) developed by Tiffany
• Tiffany Clientele:
• A salesforce lightning application based on Sales cloud which is used to leverage the customers details such as orders, purchases etc
• The application is integrated with so many Tiffany's legacy systems
• Tiffany Client Care:
• A salesforce lightning application based on Service cloud which is used to handle the customers daily cases and queries.

• Helped clients to enrich their complete end to end SFDC implementation
• Conducted various workshops during Architecture Phase
• Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines
• Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies
• Mapped current business and operational processes and recommended areas for improvement
• Provide clear, detailed descriptions of application specifications such as product features, activities, software, communication protocols, programming languages, and operating systems software and hardware
• Perform application tests according to planned schedules, or after any application or product revisions
• Responsible for Continuous Integration and Deployment of build Salesforce components on various Sandbox Environments
• Project Details: -
• COAST Clinical Operations Application
• A salesforce lightning application used to conduct the trials for any drugs, medicines being introduced
• This application is built for Novartis subsidiary Sandoz Inc
• Technologies involved:
• LWC, Platform Development & Administration.
• SFDX, Azure DevOps

• Hands on experience in configuring and customizing the applications on Salesforce platform
• Worked into Data Migration from one Sandbox Org to another using Apex DataLoader & DataLoader.io
• Involved into Sandbox Refresh activities.
• Project Details :-
• SANOFI

One CRM application is created for Sanofi for handling there Clinical Studies.

Technologies Involved : Salesforce Administration & Platform App Development, Veeva CRM & Vlocity.

• Develop Mainframe related functionalities in Insurance domain as well as worked on enhancement of few applications
• Design and implement solutions for various modules during application development
• Prepared BRD's & FRD's as part of Mainframe Batch Automation project
• Written Technical User Stories
• Involved into validation of built functionality
• Project: -
• Life Retail Insurance:-
• AXA Belgium started an IT initiative accepted by Cognizant to perform the Application value maintenance services for the Life Retail insurance domain
• The Life retail team deals with the maintenance of life insurance policies.
• Mainframe Batch Automation
• This is an automation tool prepared using Angular as front end framework and used Java in middleware to automatically submit chain of multiple mainframe jobs in one go.
• This has reduced mainframe testing effort by 72% .