KARTIK VERMA
GURGAON
Summary
Strong knowledge of ITIL Incident & Problem Management. Expertise in KPI reporting, data analysis, and dashboarding tools. Experience with DAGs/automation workflows. Excellent communication, stakeholder management, and leadership skills. Analytical mindset with focus on continuous improvement. Ability to work in high-pressure, fast-paced environments. Experienced in co-ordination and assisting teams in planning work activities, assigning technical tasks, application maintenance and upgrade. Detail-oriented and thorough Analytical skills to handle high-value assessments and key monitoring.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Manager
Capgemini
03.2025 - Current
- Working as a manager for data cloud run team.
- Key Responsibilities:
- Oversee the full incident lifecycle, including detection, logging, prioritization, triage, escalation, and closure.
- Lead Major Incident Management (MIM) calls and ensure clear communication with stakeholders.
- Conduct Root Cause Analysis (RCA) and ensure implementation of corrective and preventive actions (CAPA).
- Monitor SLA/OLA compliance and drive initiatives to reduce incident recurrence.
- Define, track, and report key performance indicators related to service quality, resolution times, productivity, and customer satisfaction.
- Ensure timely submission of weekly, monthly, and quarterly KPI reports.
- Develop, maintain, and govern DAGs ensuring accuracy, reliability, and timely data updates.
- Ensure dashboards and reporting systems follow organizational standards and data governance policies.
- Continuously optimize DAG performance and data quality.
- Drive continuous improvement efforts across incident management and reporting processes.
- Review workflows and recommend automation or optimization opportunities.
Senior Analyst
Wipro Limited
01.2024 - 03.2025
- Worked with Northern Trust Bank as a Tech Lead, where I supported the team in understanding the criticality of business processes and ensured effective knowledge transfer across the group.
- Handled critical Major Incidents (MIs), coordinated with cross-functional teams, and managed stakeholder communication to ensure timely resolution and minimal business impact.
- During my tenure at Northern Trust, strong technical expertise was essential, and my contributions were recognized with the Best Performance Award, presented by the Northern Trust Director during his visit to India.
Scheduling Analyst
ENSONO TECHNOLOGIES LLP
04.2022 - 01.2024
- Experienced in managing and supporting the Control-M environment, including server and agent configuration, user administration, scheduling, and workload policies.
- Skilled in troubleshooting Control-M, EM servers, BMC utilities, JCL issues, and resolving scheduling conflicts in collaboration with cross-functional teams.
- Proficient in creating and maintaining jobs (file watcher, database, audit, backup), managing calendars, shout destinations, and restoring jobs through Version Manager.
- Hands-on with SQL for data extraction and reporting, and responsible for implementing change requests and generating operational reports to enhance process efficiency and system reliability.
Associate Scheduling Analyst
ENSONO TECHNOLOGIES LLP
04.2020 - 01.2022
- Experienced in administering and troubleshooting Control-M and EM servers, including configuring new servers and agents.
- Skilled in user management, workload policies, calendar reviews, and creating various job types such as file watcher, database maintenance, audit, and backup jobs.
- Proficient in using Control-M utilities, version manager, BMC utilities, and SQL for reporting and issue resolution.
- Collaborates effectively with cross-functional teams to resolve scheduling issues and enhance operations.
- Handles change management activities, shout destination setup, and RBC creation, while regularly generating Control-M reports and analyzing logs/JCL for problem diagnosis.
Software Engineer
ALIGHT HR SERVICES INDIA PRIVATE LIMITED
03.2018 - 04.2020
- Worked as a GET and gained hands-on experience in Control-M and mainframe scheduling.
- As a fresher, had the privilege of being recognized as the best performer on the team and received the Extra Mile Award for outstanding contribution.
Education
B.Tech - Assam
Royal School of Engineering and Technology
01.2017
HS - undefined
Private Candidate
01.2013
HSLC - Guwahati
Maharshi Vidya Mandir
01.2010
Skills
SQL skills
Certification
Databases and SQL for Data Science with Python
Timeline
Manager
Capgemini
03.2025 - Current
Senior Analyst
Wipro Limited
01.2024 - 03.2025
Scheduling Analyst
ENSONO TECHNOLOGIES LLP
04.2022 - 01.2024
Associate Scheduling Analyst
ENSONO TECHNOLOGIES LLP
04.2020 - 01.2022
Software Engineer
ALIGHT HR SERVICES INDIA PRIVATE LIMITED
03.2018 - 04.2020
HS - undefined
Private Candidate
HSLC - Guwahati
Maharshi Vidya Mandir
B.Tech - Assam
Royal School of Engineering and Technology