Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kartik Yadav

New Delhi

Summary

Detail-oriented professional with experience in customer support, quality assurance and senior associate roles, skilled in troubleshooting, data analysis, and customer success. Adept at managing cross-functional projects and optimizing account performance, with a proven ability to deliver high-quality results and drive process improvements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Quality Assurance Analyst

Revolut
New Delhi
02.2023 - Current
  • Leading QA Initiatives: Spearheaded quality assurance initiatives for the front-end support team, aligning projects with goals and ensuring high-quality user experiences. Focused on operational efficiency and customer satisfaction.
  • User Assistance & Communications: Provided comprehensive support to users via live chat and email, addressing inquiries and resolving issues to enhance customer satisfaction. Delivered clear, consistent, and professional communication in line with company standards, ensuring customer support met performance metrics.
  • Monthly Quality Control (QC) Activities: Conducted monthly QC activities to identify compliance successes and failures within the team, using data interpretation and performance metrics to drive improvements in processes.
  • Stakeholder & Cross-Team Collaboration: Coordinated meetings with stakeholders and collaborated with diverse teams across different locations to improve workflows, ensuring procedural alignment and efficient operations.
  • Mentorship & Training: Mentored 25+ junior analysts, guiding them on technical issues and troubleshooting, as well as leading training sessions to enhance team performance. Focused on diverse learning styles and provided feedback for continuous improvement.

Senior Associate

Amazon
New Delhi
09.2021 - 02.2023
  • Independence and Customer Communication: Worked independently with a customer-first approach, assisting sellers via emails and calls. Consistently adhered to company policies and legal requirements, driving process improvements.
  • Client & Cross-Department Coordination: Coordinated with departments like Customer Service, Merchant Investigations, and Payments to resolve seller issues via email and call support, ensuring smooth operations and customer satisfaction.
  • Data Interpretation & Process Improvement: Applied logical reasoning, data interpretation, and web analytics (Google Analytics, SQL) to identify trends and provide improvement suggestions for diverse challenges.
  • Performance Metrics Management: Maintained key performance metrics such as quality, productivity, first contact resolution, and attendance, focusing on return on investment (ROI) and overall campaign success.
  • Time Management & Troubleshooting: Demonstrated strong time management, troubleshooting, and verbal communication skills, handling sensitive and escalated issues with professionalism.
  • Technical Knowledge & Online Advertising: Utilized tools such as SQL and technical knowledge in Buy box winning, just as online advertisements, to optimize product management and enhance digital media performance.

Education

MBA - Business Analytics

Amity University
Noida
12-2025

Bachelor's - Italian Hons.

University of Delhi
08-2021

Skills

  • Google Ads Certified by Skillshop
  • SQL Certified by Trainity
  • Advanced Excel Certified by Amity University
  • Looker Certified by Revolut
  • Tableau Certified by Trainity (Pursuing)

Certification

Team Building, Confict Resolution, Performance Management, Problem Solving, Project Management, Customer Service, Leadership and Management, Strategic Planning, Communication, Decision Making Training, Clear, Consistent, Coordinate, Diverse, Interpretation, Interviews, Logical Reasoning, Professional, Reasoning, Responsibilities, Technical, Time Management and Development Delegation

Languages

  • English
  • Italian
  • Hindi

Timeline

Quality Assurance Analyst

Revolut
02.2023 - Current

Senior Associate

Amazon
09.2021 - 02.2023

MBA - Business Analytics

Amity University

Bachelor's - Italian Hons.

University of Delhi

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Kartik Yadav