Ritvi Sharma
Jaipur
Summary
Dynamic Service Officer with a proven track record at Kotak Mahindra Bank Ltd, excelling in customer service and account management. Adept at financial analysis and regulatory compliance, I effectively resolved customer issues while enhancing client education on banking products. Committed to delivering exceptional results through strong communication and time management skills.
Overview
4
4
years of professional experience
Work History
Service Officer – Assistant Manager
Kotak Mahindra Bank Ltd
Jaipur
05.2024 - Current
- Assisted customers with account inquiries and transaction requests.
- Handled cash transactions accurately and efficiently.
- Collaborated with team members to resolve customer issues promptly.
- Educated clients on bank products and services available to them.
- Maintained accurate records of customer interactions and transactions.
- Ensured compliance with banking regulations during service delivery.
- Updated customer account information in the banking system regularly.
- Provided customer service and support to clients, responding to inquiries in a timely manner.
Trainee
KG Goals & Co
12.2021 - 03.2023
- 15-month ICMAI training
Education
Certified Management Accountant Final -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
07.2025
Master of Commerce - Economic Administration and Financial Management
UNIVERSITY OF RAJASTHAN
07.2025
Bachelor of Commerce - Economic Administration and Financial Management
UNIVERSITY MAHARANI
01.2022
Intermediate -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
01.2021
Foundation -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
01.2019
Completed 12th -
KMD PUBLIC SR SEC SCHOOL
01.2019
Completed 10th -
KMD PUBLIC SR SEC SCHOOL
01.2017
Skills
- Good communication skills
- Sincere dedication toward responsibilities
- Basic knowledge of PowerPoint
- Basic knowledge of words
- Rajasthan State Certificate Course in Information Technology
- Customer service
- Account management
- Data entry
- Microsoft Excel
- Cross-selling and Up-selling
- Financial analysis
- Time management abilities
- Case management
- Reporting and documentatio
- Regulatory compliance
- Risk assessment
Accomplishments
- Balika Protashan Puraskar
- Gargi Award from Balika Shiksha Foundation, Rajasthan, Jaipur
Languages
- Native Hindi
- English
Hobbies and Interests
- Drawing
- Craft Making
- Dancing
- Newspaper
Scholarship Award
National Scholarship Portal, KMD Public Sr Sec School (RBSE Board), 05/01/19, 05/01/17
Personal Information
- Father's name: Mr Hukam Chand Sharma
- Date of birth: 02/26/2001
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Service Officer – Assistant Manager
Kotak Mahindra Bank Ltd
05.2024 - Current
Trainee
KG Goals & Co
12.2021 - 03.2023
Certified Management Accountant Final -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
Master of Commerce - Economic Administration and Financial Management
UNIVERSITY OF RAJASTHAN
Bachelor of Commerce - Economic Administration and Financial Management
UNIVERSITY MAHARANI
Intermediate -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
Foundation -
THE INSTITUTE OF COST ACCOUNTANTS OF INDIA
Completed 12th -
KMD PUBLIC SR SEC SCHOOL
Completed 10th -
KMD PUBLIC SR SEC SCHOOL
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