Kartikay Singh
Gurugram,HR
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
3
3
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Consultant
Land Port Authority of India (LPAI)
09.2026 - Current
- Coordinate regularly with Multiple Land Port Managers to track weekly and monthly tasks in line with the organisation’s action plan.
- Manage and analyse passenger movement data across land ports to support evidence-based planning and decision-making.
- Organise and facilitate Training Programmes on Security in collaboration with Port Managers, SSB, and BSF, ensuring smooth execution and documentation.
- Successfully organised and participated in the Anti-Human Trafficking Training in collaboration with Border Garding forces across different International Borders of India.
- Organised skill development training in collaboration with Directorate of Skill Development (DSD).
- Draft notings, sanction orders, and official communications for multiple land ports as part of administrative and operational processes.
- Develop presentations and consolidated reports by compiling information from all ports for submission to senior leadership and relevant authorities.
- Support inter-departmental coordination, monitoring, and implementation of initiatives aimed at enhancing efficiency at land ports.
Business Analyst
Teleperformance
05.2024 - 12.2024
- Analyzed customer service data to identify trends and enhance workflows, improving client satisfaction by 90% and reducing response times by 10 minutes.
- Oversaw day-to-day operations to ensure seamless execution and adherence to organizational standards.
- Collaborated with cross-functional teams to enhance customer support workflows, reducing average response time by 10 minutes.
- Led 15+ cross-functional projects across the USA, ensuring 95% on-time delivery through data-driven decision making.
- Streamlined departmental processes to eliminate redundancies and improve efficiency.
- Monitored key performance indicators (KPIs) and generated reports to guide decision-making and strategy.
- Achieved 95% on-time delivery, meeting all project milestones without compromising quality, while resolving 90% of issues using data-driven solutions throughout the project lifecycle.
Operations Executive
Campus Group Education
07.2023 - 05.2024
- Created financial assessment in MS Word and generating reports in MS Excel. Formed fee framework after various verifications.
- After making financial assessment and sorting financial documents, providing students proper fee structure for payment.
Education
Master of Business Administration - MBA
Narsee Monjee Institute of Management Studies
Mumbai01-2027
Bachelor of Commerce Honors - undefined
Guru Gobind Singh Indraprastha University
Delhi01-2023
Higher Secondary - Commerce
Renaissance School
01-2020
Skills
Client requirements assessment
MS office
Analytical thinking
Time management
Problem-solving
Client relationships
Team collaboration
Certification
Introduction to Data Analysis using Microsoft Office – Coursera (2022)
INTERNSHIPS
- Land Port Authority of India (LPAI), Ministry of Home Affairs (From 06/2025 to 09/2025)
- Dissertation Title: Revenue Optimisation through Financial Planning and Analysis for Raxaul Land Port. The dissertation titled “Revenue Optimization through Financial Analysis and Planning – A Study of Raxaul Land Port” focuses on strengthening the financial sustainability of one of India’s most critical land ports under the Land Ports Authority of India (LPAI). The study involved a comprehensive financial and operational analysis to identify inefficiencies, structural gaps, and untapped revenue potential. Findings revealed a heavy reliance on parking fees, contributing nearly 70–80% of total revenue, and significant underutilization of warehouses and cold storage facilities. To address these challenges, the study proposed revenue diversification strategies such as the introduction of entry/exit charges, transshipment levies, and warehouse monetization through Public-Private Partnerships (PPP). A comparative benchmarking exercise with Petrapole (India) and Birgunj (Nepal) provided global best practices to enhance efficiency and competitiveness. Additionally, a Power BI dashboard was developed to visually present financial trends and performance metrics. The dissertation concluded with actionable recommendations emphasizing digital transformation, asset monetization, and strategic infrastructure development, enabling LPAI to transform Raxaul Land Port into a financially resilient, technology-driven, and sustainable trade facilitation hub.
- Agile Capital Services, Marketing and HR (From 06/2022 to 08/2022)
- Sorting and organize files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Engaged with customers to build rapport and loyalty.
- Answered prospecting customers questions about the queries of the prospecting customers.
- Achieved or exceeded company-defined sales quotas.
Timeline
Consultant
Land Port Authority of India (LPAI)
09.2026 - Current
Business Analyst
Teleperformance
05.2024 - 12.2024
Operations Executive
Campus Group Education
07.2023 - 05.2024
Bachelor of Commerce Honors - undefined
Guru Gobind Singh Indraprastha University
Higher Secondary - Commerce
Renaissance School
Master of Business Administration - MBA
Narsee Monjee Institute of Management Studies