Kartike Saini

Was managing Vasant Vihar Branch with over achieved targets

• Met performance metrics, revenue growth, customer retention and new customer acquisition.
• Analyzed customer data to identify trends, opportunities, and risks.
• Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
• Monitored competitor activities and provided feedback.
• Ensured appropriate follow-up was conducted after each sales call or meeting with a client.

• Enhanced client satisfaction and retention by managing relationships effectively.
• Conducted market trend analyses to pinpoint growth opportunities in accounts.
• Kept abreast of industry regulations to ensure compliance standards were met.
• Directed a large branch in Defence Colony, focusing on excellence.

• Cultivated strong client relationships to build trust and loyalty.
• Streamlined documentation processes for new policy applications and renewals.
• Resolved client inquiries promptly, ensuring satisfaction with support solutions.
• Managed operations across two branches simultaneously, optimizing resource allocation.

• Addressed customer inquiries related to financial products and services effectively.
• Kept precise records of all customer interactions and transactions.
• Educated new staff on optimal customer service techniques and system navigation.

• Supervised daily operations while strategizing for start-up initiatives.
• Administered financial budgets and forecasts to maintain business sustainability.
• Formed partnerships with local enterprises to expand market footprint.
• Guided cross-functional teams in the successful execution of promotional campaigns.
• Built strong relationships with key stakeholders, including potential investors and partners.
• Coordinated with external consultants for expert insights when necessary.
• Recruited, trained, and led a team of professionals to achieve operational objectives.