Kartike Sharma
BANGALORE
Summary
Data Analyst with a solid academic background and strong analytical skills. Self-taught data analyst with proficiency in Excel, SQL and data visualization tools in order to work with large data sets and get insights to enhance efficiency of business .A well organized and a Resourceful professional with a solid academic background, In search of an opportunity to pursue a career in the field of Analytics
Overview
3
3
years of professional experience
1
1
Certification
Work History
MIS Manager
Ujjivan Small Finance Bank
03.2022 - Current
- Collaborated with key personnel to verify data integrity and compliance with related regulatory guidelines and legal requirements.
- Managing and Publishing daily MIS Reports for channels -Inbound ,Outbound ,Video Banking ,VRM.
- Customer profiling to enhance cross sale and up -sale .
- Manpower planning and budgeting by forecasting the future volume .
- Enhance the customer experience through analysis of Repeat calls .
- Invoice management of Phone banking ,includes validation of invoices and suggest cost saving
- Involved in various audits in bank (Internal audit on data and Process audit )
- Managing outsourced calling vendor ,data facilitation , data collation , presenting data to management .
- Involved in vendor management - Vendor onboarding ,Vendor exit , Vendor renewal ,scope of work ,Standard operating practices
- Roster management and alignment of manpower across all the channels in Phone Banking .
- Automation of Reports in Phone Banking with the collaboration of Data analytics team.
- Involved in giving requirements and testing of reports on newly onboarded vendors .
MIS Executive
Kochar InfoTech LTD.
08.2021 - 02.2022
- Client Reporting on Various parameters are worked upon and presented on daily basis
- Officer Performance analysis.
- Contact Center Metrics analysis.
- Analytical report of the EOD Performance of the unit
- Analysis on the type of customer.
- Scorecard on the performance of the employees on various parameters
Education
Certification - Data Analytics
Imarticus Learning
ThaneBachelor of Science - Mechanical Engineering
JK Lakshmipat University
Jaipur, India07-2017
Higher Secondary School
Lakshmipat Singhania School
Sirohi03-2013
Senior Secondary School
Lakshmipat Singhania School
Sirohi03-2011
Skills
- MS EXCEL, MS Word ,MS Powerpoint
- MS SQL
- Statistics: Central Tendency , Dispersion, Probability Distributions, Normal Distributed Curve, Six Sigma
- Hypothesis Testing: Point and Interval Estimation, Null and Alternative Hypothesis, Type1 and Type2,Error, T-test for independent and paired samples, ANNOVA, Confidence Intervals and Confidence Levels
Certification
Data analytics
Timeline
MIS Manager
Ujjivan Small Finance Bank
03.2022 - Current
MIS Executive
Kochar InfoTech LTD.
08.2021 - 02.2022
Data analytics
Certification - Data Analytics
Imarticus Learning
Bachelor of Science - Mechanical Engineering
JK Lakshmipat University
Higher Secondary School
Lakshmipat Singhania School
Senior Secondary School
Lakshmipat Singhania School
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