Kartikeya C G
Support Analyst
Bangalore
Summary
Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Gifted at handling issues ranging from minor product troubleshooting to critical issues in the product. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in Product Troubleshooting, SQL queries to find the bad data and working in 24/7 uptime environment.
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering two years of experience in Anthology.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Senior Support Analyst
Anthology, Then Campus Management
Bangalore , Karnataka
12.2020 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently
- Communication with Clients include both, communication through emails and Calls.
- Applied effective time management techniques to meet tight deadlines
- Identified issues, analyzed information and provided solutions to problems
- Resolved problems, improved operations and provided exceptional service
- Proved successful working within tight deadlines and a fast-paced environment
- Proven ability to learn quickly and adapt to new situations
- Paid attention to detail while completing assignments
- Worked well in a team setting, providing support and guidance
- Strengthened communication skills through regular interactions with Clients.
- Proven ability to develop and implement creative solutions to complex problems
- Developed and maintained courteous and effective working relationships
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
Education
High School Diploma -
05.2012 - 03.2016
Engineering in Information Science
05.2017 - 12.2020
Skills
Technical Skillsundefined
Accomplishments
- L1 Service Desk Call taking profile
- Respond to the issues reported by customer predominantly through voice and emails, chat, etc
- Identify, investigate, and diagnose the issue
- Provide resolution to customer based on inscope processes
- Follow the incident life cycle as defined by process : i) log the incident ii)categorize and document iii)resolve or assign the incident to relevant assignment group
- Troubleshooting for the issues reported by the clients and finding a resolution/workaround for the issue
- Drafting SQL queries based on the persistent tables for client’s requirements
- Personal Strengths:
- Quick learner
- Elegant team player
- Smart worker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Support Analyst - Anthology, Then Campus Management
12.2020 - Current
Nitte Meenakshi Institute of Technology - , Engineering in Information Science
05.2017 - 12.2020
Oxford Polytechnic - High School Diploma,
05.2012 - 03.2016
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