Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Kartikeya Sharma

Kartikeya Sharma

Center Sales Associate
Bhopal,MP

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient CSA well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Center Sales Associates

Think & Learn Pvt. Ltd
10.2023 - 04.2024
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
  • Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Senior Customer Care Executive

ContinuumGlobal
04.2021 - 07.2021
  • Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
  • Implemented innovative strategies to proactively address potential customer dissatisfaction or complaints.
  • Conducted root cause analyses on recurring issues, identifying areas for process improvement or additional training needs.
  • Reduced response time with thorough knowledge of company products and services.

Education

Bachelor of Science - Computer Science

Maharishi Mahesh Yogi Vishwavidyalaya
Katni
04.2001 -

Diploma In Computer Application - Computer Science

Makhan Lal Chaturvedi
Jabalpur, India
04.2001 -

High School Diploma -

Mispa Mission Hr. Sec. School
Jabalpur, India
04.2001 -

Skills

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Interests

Playing Chess

Timeline

Center Sales Associates

Think & Learn Pvt. Ltd
10.2023 - 04.2024

Senior Customer Care Executive

ContinuumGlobal
04.2021 - 07.2021

Bachelor of Science - Computer Science

Maharishi Mahesh Yogi Vishwavidyalaya
04.2001 -

Diploma In Computer Application - Computer Science

Makhan Lal Chaturvedi
04.2001 -

High School Diploma -

Mispa Mission Hr. Sec. School
04.2001 -
Kartikeya SharmaCenter Sales Associate