Playing Chess
Kartikeya Sharma
Center Sales Associate
Bhopal,MP
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly efficient CSA well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Center Sales Associates
Think & Learn Pvt. Ltd
10.2023 - 04.2024
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
- Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
- Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.
- Implemented data-driven decision-making strategies, improving overall business performance.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Senior Customer Care Executive
ContinuumGlobal
04.2021 - 07.2021
- Leveraged CRM systems to effectively track client interactions and maintain accurate records of communication history.
- Implemented innovative strategies to proactively address potential customer dissatisfaction or complaints.
- Conducted root cause analyses on recurring issues, identifying areas for process improvement or additional training needs.
- Reduced response time with thorough knowledge of company products and services.
Education
Bachelor of Science - Computer Science
Maharishi Mahesh Yogi Vishwavidyalaya
Katni 04.2001 -
Diploma In Computer Application - Computer Science
Makhan Lal Chaturvedi
Jabalpur, India 04.2001 -
High School Diploma -
Mispa Mission Hr. Sec. School
Jabalpur, India 04.2001 -
Skills
Management Support
Program Support
Data Entry
MS Office
Complex Problem-Solving
Point of sale operation
Sales expertise
Sales Techniques
Interests
Timeline
Center Sales Associates
Think & Learn Pvt. Ltd
10.2023 - 04.2024
Senior Customer Care Executive
ContinuumGlobal
04.2021 - 07.2021
Bachelor of Science - Computer Science
Maharishi Mahesh Yogi Vishwavidyalaya
04.2001 -
Diploma In Computer Application - Computer Science
Makhan Lal Chaturvedi
04.2001 -
High School Diploma -
Mispa Mission Hr. Sec. School
04.2001 -