Kartiki Chalke
Pune
Summary
Results-driven professional with over 10 years of experience in Operations, Customer Service, and Project Management. Expertise in Service Delivery, Training and Development, and People Management, including successful transition of responsibilities from Sakon to the partner. Strong skills in strategic planning, knowledge transfer, and stakeholder engagement, leading to optimized resource allocation and improved workflows. Proven track record of driving organizational growth through innovative leadership and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager – Invoice Management
SAKON
Pune
08.2013 - Current
- Oversee daily Telecom Expense Management (TEM) operations with focus on efficiency and accuracy
- Monitor project performance against SLAs, manage Invoice Lifecycle processes, and ensure quality control
- Lead client-facing communications including daily/weekly client calls and quarterly business reviews
- Conduct regular reviews of Business Documents, CSDs, and RACI matrices with key stakeholders
- Identify and implement process improvements, collaborating with Engineering teams on enhancement projects
- Develop and deliver comprehensive process and product training for team members, new joiners and to the partners.
- Successfully led the end-to-end transition project from Sakon to Infosys under the Host and Load model, including: Comprehensive transition planning and execution, Thorough knowledge transfer and documentation, Standard Operating Procedure (SOP) development, Cross-functional stakeholder coordination, Performance monitoring and optimization post-transition, Consistently met or exceeded client SLAs while managing resource constraints, Established effective escalation protocols resulting in faster issue resolution, Contributed to business process improvements that enhanced operational efficiency, Successfully led the Internal and External Audits from the Invoice Processing Department.
- Prepare and present monthly SLA and KPI reports to leadership and clients
- Host monthly and quarterly Business Review meetings with stakeholders
- Support HR department with recruitment initiatives and candidate interviews
- Provide regular performance feedback and development coaching to team members
- Participate in vendor relationship management and inventory optimization efforts
Software Engineer – Trainee
eBizNET Solutions
Hyderabad
05.2012 - 08.2013
- Performed General and Unit Testing
- Coding for suite let, Client Scheduled Scripting for NetSuite ERP.
- Database Creation (i.e., Record Types in NetSuite)
- Worked for Customization of screens as per the client requirements.
Education
B.E. - Computers
North Maharashtra University
01.2011
Diploma - Computers
Maharashtra State Board of Technical Education
01.2008
S.S.C. -
Maharashtra State Board
01.2005
Skills
- Account management and client relations
- Team leadership and people development
- Service delivery and stakeholder engagement
- Business analysis and workflow optimization
- SLA management and telecom expense oversight
- Invoice processing and accounts payable
- Transition management and resource allocation
- Risk mitigation and knowledge transfer
- Performance evaluation
Recognitions
- Featured in AOTMP website for ‘Woman in Tech Perspective’, https://aotmp.com/women-in-tech/kartiki-chalke/
- Participated as a Panel member in ‘Women in Tech’ program, 2022
- Awarded as a Start of the Year, 2017
- Awarded as a Pillar of the Team, 2018
- Multiple times awarded in quarterly based RNR programs
Certification
- Business Analyst Certification, Decisions Studio
- Specialist Telecom Audit II, AOTMP, US
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 11/09/89
- Nationality: Indian
- Marital Status: Single
Timeline
Senior Manager – Invoice Management
SAKON
08.2013 - Current
Software Engineer – Trainee
eBizNET Solutions
05.2012 - 08.2013
B.E. - Computers
North Maharashtra University
Diploma - Computers
Maharashtra State Board of Technical Education
S.S.C. -
Maharashtra State Board
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