Kartik Kumar Patro

Service Design and Transition Manager

Client: John Lewis & Partners, UK

• Ensured new services met business requirements during transition from project delivery to operations.
• Collaborated with operational teams to ensure service readiness.
• Implemented key changes to ensure operational compliance throughout the IT lifecycle.
• Ensured compliance with industry standards and organizational policies through active stakeholder engagement.

Project Manager

Client: Diageo PLC

• Led end-to-end implementation of network projects across 5 continents, worth over $500,000, ensuring alignment with organizational goals and global standards
• Ensured smooth project execution across multiple locations with necessary resource management.
• Supervised 10-member team working around the clock to achieve project goals.
• Tracked status of all tasks utilizing Microsoft Project.
• Managed RAID logs to track Risks, Assumptions, Issues, Dependencies for various projects.
• Monitored project advancement with regular updates using RAG status.
• Served as main contact for global stakeholders, delivering updates on project status and risks.

Program Manager

Client: National Grid, US&UK

• Directed infrastructure transformation projects with cross-functional teams.
• Created detailed project strategies to ensure successful outcomes.
• Managed the end-to-end lifecycle for Order-to-Cash (O2C) programs, overseeing $2M+ in program change requests
• Ensured alignment with contracts, Master Service Agreements (MSAs), and organizational goals while leading cross-functional teams to execute deliverables on time
• Established KPIs and milestones for tracking progress.
• Managed integrated project plans (over 2000 lines each), ensuring quality and performance across all program deliverables in multiple geographic regions
• Defined key milestones and tracked infrastructure transformation initiatives.
• Ensured completion of projects within defined scope.
• Identified critical dependencies across various work streams and proactively handled resource allocation.
• Ensured seamless project execution through effective risk management.
• Collaborated with stakeholders to create program roadmaps.
• Maintained clear communication with senior management regarding project developments.

• Managed sales and marketing strategies for real estate projects, including Patra Technopolis- gated community and Patra City- housing plots, ensuring successful customer engagement and sales growth
• Conducted training seminars for marketing personnel, driving performance and aligning with the company's business strategies
• Led efforts to grow commercial developments, collaborating with internal teams and external stakeholders