KARTIK MOHAN PILLAY

• Spearheading wireless EFT software and hardware projects for Cisco clients, ensuring seamless client delivery and satisfaction. Oversee the entire project management lifecycle, including stakeholder communications, engagement lifecycle management, account management, project prioritization, and delivery. Proven ability to drive product and feature success in a dynamic environment by showcasing strong accountability, a proactive approach, effective collaboration with cross-functional teams, and thriving in a high-performance setting.
• Manage a portfolio of engagements, including costs, budgeting, planning, and program execution. Track milestones, quality, time, and scope of respective projects.
• Proven ability to drive product and feature success in a dynamic environment by showcasing strong accountability, a proactive approach, effective collaboration with cross-functional teams, and thriving in a high-performance setting.
• Actively contribute to governance meetings by presenting consolidated progress reports, providing insights into project dynamics, and engaging stakeholders effectively.
• Assist with pre-sales activities by developing go-to-market strategies and KPIs for product success, and setting objectives in collaboration with various stakeholders.
• Collaborated with Software and Hardware engineers to create training resources and support materials for the product.
• Ensure project outcomes meet the required quality standards and comply with regulatory requirements.
• Enforce project management standards, such as Agile and Water methodologies, and best practices to ensure consistency and efficiency in project execution.
• Collaborate closely with engineering teams to steer products from conception to launch, bridging the gap between technical and business perspectives.
• Develop estimations, specifications, flowcharts, and presentations. Conduct regular project reviews and communicate the status in formal and informal settings.
• Communicate identified risks, their potential impact, and mitigation strategies to stakeholders. Also, evaluating risk for new and existing clients with the use of risk assessment.
• Act as a liaison between engineering, product managers, and operations teams to ensure alignment on priorities, initiatives, and outcomes for the current project.
• Liaise with the sales lead team to identify market research and competitor analysis, then collaborate with internal teams to enhance the product and grow its market presence.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
• Managed multiple projects with competing deadlines simultaneously.
• Organize and validate raw data, ensuring accuracy in each data point, and further compile validated information to prepare insightful reports with the use of analytical tools such as MS Excel, PowerPoint, and produce consolidated progress reports summarizing project status, achievements, challenges, and future milestones.
• Designed and developed a performance maximizing PMO, incorporating all relevant feedback to continuously improve processes.
• Estimation of costs, setting a fixed budget, and managing and controlling the actual costs.
• As part of participating in the Early Field Trial we ask that participants provide Cisco Meraki feedback on their experience at various intervals throughout the EFT process.

Supply Chain Management.

• Processing customers' Return Merchandise Authorization (RMA) requests promptly, ensuring efficient handling, and facilitating replacement orders.
• Providing timely assistance to sales representatives and overseeing the supply chain.
• Streamline the supply chain by aligning manufacturing, transportation, and warehouse resources, ensuring punctual customer service while optimizing revenue, and minimizing overall landed costs.
• Collaborate closely with various operations groups to effectively balance inventory levels with demand.
• Acting as the main point of contact for RMA-related matters among customers, warehouse, logistics, and the sales team.
• Vigilantly monitoring orders throughout their entire lifecycle, ensuring timely shipping and delivery to customers.
• Adhering to company policies, promptly sharing invoices with customers.
• Ensuring effective coordination with customers and freight forwarders for RMA return logistics.
• Proactively monitoring and managing all open RMAs to prevent delays in the reverse logistics supply chain.
• Coordinating information flow among supply chain, procurement, warehouse, and shipping teams to achieve collective goals.
• Providing status reports and adhering customized updates for customers, providing insight into the progress of their RMAs throughout the process.

• Orchestrated the Renewals process for North America, catering to small to mid-sized and enterprise-sized customers.
• Ensured timely communication by sharing Renewal Orders with Sales representatives.
• Managed order delivery and fulfillment, aligning with customer and sales requirements.
• Generated renewal order forms on Momentum and verified product and contract IDs on Siebel.
• Worked closely with customers and partners to expedite the resolution of customer issues.

• Managed the Renewals process for a designated territory encompassing small to mid and enterprise-sized customers.
• Providing Wireless Timekeeping project software to clients.
• Ensuring different models of wireless software are aligned correctly, as per the renewal process.
• Liaising with the field team to have the Beta testing before the new software product is assigned.
• Distributed Renewal Quotes strategically, providing them at 90, 60, and 45 days, depending on the contract period.
• Collaborated with the manager, reporting on any churn and approval if it exceeds 25%.
• Promoted Premium Support, targeting a minimum of 15% of the ACV value in potential accounts, while vigilantly monitoring account statuses.
• Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
• Responsible for negotiation and delivering standard uplift on renewals.
• Advancement through the stages of renewal opportunities within the CRM.
• Collaborate with partners and customers to address any inquiries or obstacles, utilizing support from the Account Manager and other internal teams when necessary.

• Managed seller accounts as an Administrator, providing comprehensive support for their Seller Central accounts in the UK marketplace.
• Aided partner sellers in the UK marketplace by assisting in updating product prices on the Amazon platform.
• Guided sellers in selecting recommended plans to initiate their selling journey on Amazon.
• Ensured the prevention of multiple detail pages for uploaded products, maintaining an organized marketplace.

• Facilitated client access to the E-INVOICING/Billing Portal by administering permissions for those subscribing to Thomson Reuters Products.
• Handled the Genesis Project for 3 years, which helped in migrating old and new customers onto the new platform.
• Conducted background checks on Thomson Reuters World Check through the Siebel Activity created by Orders in the Table of Denial Order (TDO) process.
• Processed direct access requests from external clients for the E-INVOICING Portal, enabling them to log in to their accounts and view invoices through EI Activities.
• Collaborating with the Sales team to manage accounts receivable aging and mitigate potential payment delay risks.
• Collaborate with the Credit Controller to follow up on reversals and RAR, per the defined process, to ensure 'ZERO REVERSAL' for the specified account.
• Extracted and compiled raw data of Reuters pictures worldwide, generating a comprehensive report from the Reuters Picture backup Site on the 1st of each month.