KARTIK MOHAN PILLAY

• Driving Wireless EFT Project for Cisco Clients
• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Met project deadlines without sacrificing build quality or workplace safety.
• Provided detailed project status updates to stakeholders and executive management.
• Developed and implemented strategic project plans to meet business objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Maintained open communication by presenting regular updates on project status to customers.
• Driving Hardware EFT Projects

Supply Chain

• Work with Sales Teams and Order Management teams to resolve issues involving incorrect orders
• Work with MFG to help prioritize the orders
• Work with Compliance team to resolve compliance holds
• Check if customer ordered wrong version of the parts for the country of deployment
• Assist in part number creation and structure in Ordering tools as required
• Timely support to Sales rep on any intent
• Managing Supply chain.

• Manage Renewals process for North America of small to mid and Enterprise - sized customers
• Working closely with other internal departments to ensure detailed accuracy
• Validate and confirm the accuracy of all supporting data for the quote
• Sharing Renewal Orders on a timely manner to Sales representative
• Reviewing and validating customer documentation
• Order delivery & fulfillment as per customer and sales requirement
• Timely support to Sales rep on any intent
• Creating Renewal order forms on Momentum
• Checking for right product and contract Id on Siebel
• Lia's with Sales representative for customers with issues that may delay or inhibit renewals
• Providing adequate information if any misses from the Sales
• Maintaining the SLA for all the parameters on daily basis
• Moving the stages from on a timely manner
• Helping Sales with E-Signature, POA and Cancelation of contract
• Continuously contribute to the improvement of the renewal process to increase revenue
• Work with customers, partners to expedite resolution of customer.

• Manage Renewals Quarter, Half yearly and Yearly Renewal for a defined territory of small to mid and Enterprise - sized customers
• Validate and confirm the accuracy of all supporting data for the quote
• Continuously contribute to the improvement of the renewal process to increase revenue
• Sharing Renewal Quotes on 120/90, 60 and 45 days depending on the contract period
• Work with customers, partners to expedite resolution of customer
• Responsible for negotiation and driving the upcoming price increase for Renewal
• Forecasting and ensuring timely support renewals for small to medium and Enterprise sized customers in assigned territory
• Responsible for meeting productivity requirements on outbound calls for renewals to current customers for client satisfaction with the goal of up-sell, cross-sell
• Ensuring to retain the customer
• Manages exceptions for customers with issues that may delay or inhibit renewals
• Maintain healthy pipeline for Monthly Renewals
• Maintaining the SLA for all the parameters on monthly basis
• Moving the stages from Created to Send quote on a timely manner
• Supporting in updating prices for the upcoming renewals for US marketplace
• Cloning the pricing contract and providing hike for each modules as per MSTR data
• Creating PCL if there is any drop-in license count an updating the correct exit reasons
• Assisting the customer if there is any discrepancy with regards to their accounts
• Liaising with Manager and informing then about the Churn if any and also taking approval from the manager if the Churn is more than 25% Understanding the framework of how the procedure of renewals from an executive perspective
• Following up with the customers on a timely manner over calls and email
• Maintaining a clear task with no pending created stage or send quote delayed
• Dashboard stages should be complete on a daily basis
• Completing the Tasks on daily basis
• Pitching in Premium Support with a minimum of 15% of the ACV value in possible accounts with a proper check on the status of the accounts
• Providing correct quote link to the billing team and ensuring to proceed with the same.

• Administrator for Sellers in supporting their Seller central account in UK marketplace
• Providing guidance in having the sellers registering their selling account
• Supporting the partner sellers in updating prices for products on Amazon platform for UK marketplace
• Helping the sellers in uploading the products on Amazon platform
• Assist the regional invoices as necessary
• Assisting the sellers to choose recommended plans to start selling on Amazon
• Making sure that product uploaded does not have multiple detail pages
• Adding multiple variations for product which already exist on Amazon platform
• Excluding the wrong product from the variation family
• Assisting the partners to get them registered as a brand registered
• Providing assistance in merging and unmerging of the ASINs
• Helping on how to maintain a good Account Health when selling on Amazon platform
• Making sure that the partner sellers are always aware of the performance notifications
• Providing refund for the sellers in case of downgrading the selling plans
• Guiding the sellers to choose the recommended referral category for selling the product
• To investigate the reason as to why the product has been excluded from the Amazon platform
• Raising an appropriate ticket to internal team for multiple queries
• Assisting the sellers over calls and chats.
• Provided customers with information on shipment amounts and cost of products through email or online support chat.
• Used well- established online selling techniques and procedures to market products sites.

• Understanding of the principles and frameworks of Genesis project from a support perspective
• Responsible for active management of the clients issues via Email
• Understanding of project delivery and acceptance processes within a fast-paced business environment
• Demonstrated capability for problem solving, decision making, sound judgment, assertiveness
• Assist the regional invoices as necessary
• Functionality and administrative support for My Account, self-serve application - validating client status, granting access, helping with functionality and technical support etc
• Administrator of E-INVOICING Portal - Providing access to the portal to the Clients to receive invoices who subscribe for Thomson Reuters Products
• Table of Denial Order (TDO) - Background Check done on Thomson Reuters World Check based on the Siebel Activity created by Order Management Specialist Team to submit the order
• EI Activities - Direct request from External Clients for access on E-INVOICING Portal to login to My Account and view their Invoices
• Working on Emails on daily basis
• Reuters Picture - Providing the raw data of Reuters picture downloaded all over the Globe with extracting the raw report on the Reuters Picture backup Site, which is done on 1st of every Month
• Siebel Bill Payer Reporting
• Working on Bill Payer Activities on daily basis and closing the activity within 24hrs
• Also working on ongoing EI Portal Over per-missioning Project to reduce error of users while logging into My Account/Electronic Invoicing Portal to view the invoices.