Kartik Naring Waidgam
OTC-Collection_ Finance
Pune
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Team Lead
Infosys BPM Ltd
Pune
07.2022 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Held weekly team meetings to inform team members on company news and updates.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Collector
Nielseniq India Pvt ltd
Pune
10.2020 - 07.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Negotiated to collect balance in full.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Investigated accounts with balance errors using accounting software.
- Evaluated, researched and resolved discrepancies.
- Directed day-to-day collections functions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Quantified debtor balances to avoid late payments and bad credit.
AR Analyst
WNS Global Service Ltd
Pune
11.2018 - 09.2020
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
Consultant
Barclays Shared Services Ltd
Pune
04.2018 - 10.2018
- Payroll of Ikya Global Service, Barclays Global Travel and Expenses (T&E, OTC) – Consultant
- Post audit handling of travel and expenses trip report for global locations in SAP Version XP1
- Checking travel expenses claims adhering to Barclay’s global T&E policy
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Accounting Collection officer
Shipco IT Tranport Ltd
Pune
01.2016 - 01.2018
- Worked closely with delinquent members to develop plan of payment in order to rectify outstanding accounts.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Education
Mcom - Baking And Finance
GSM Institute
Genba Sopanrao Moze 06.2017 - 04.2019
PGDM - Finance
Vishwakarma Global Business School
01.2014 - 04.2016
Bachelor of Commerce - undefined
Genba soprano Maze College Pune University
H.S.C - undefined
Anna Saheb. Magar. College Board of Maharashtra
SSC - undefined
T.D.P.V High School Board of Secondary
Skills
Windows XP, Windows 7Microsoft Office (word, excel, power point)Advance excel, VBA Macros level 1Good Communication Skills
Performance improvement
Problem-Solving
Account management
Client Service
Complaint resolution
Resource Allocation
Employee Evaluation
Quality control
Production monitoring
Timeline
Team Lead
Infosys BPM Ltd
07.2022 - Current
Collector
Nielseniq India Pvt ltd
10.2020 - 07.2022
AR Analyst
WNS Global Service Ltd
11.2018 - 09.2020
Consultant
Barclays Shared Services Ltd
04.2018 - 10.2018
Mcom - Baking And Finance
GSM Institute
06.2017 - 04.2019
Accounting Collection officer
Shipco IT Tranport Ltd
01.2016 - 01.2018
PGDM - Finance
Vishwakarma Global Business School
01.2014 - 04.2016
Bachelor of Commerce - undefined
Genba soprano Maze College Pune University
H.S.C - undefined
Anna Saheb. Magar. College Board of Maharashtra
SSC - undefined
T.D.P.V High School Board of Secondary