Kartik Sharma
Summary
High-achieving Product Management Professional experienced in process improvement and requirements gathering, quality assurance, control, and business systems analysis. 15+ years of experience growing revenue for multinational firms and boosting client retention and customer satisfaction using consultative and personable approach. Ability to devise innovative solutions to resolve business and technology challenges. A diverse background in managerial and technical areas with experience in Product Management, creating vision, product strategies, strong stakeholder relationships, strong communication skills, creating high performing teams, Agile implementation, and coaching (Scrum, Kanban, XP, SAFe), Software development, and delivering business critical projects within time and budget to clients.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Project Manager
Sopra Banking Software
11.2015 - Current
- 4 project Leaders, 80+ geographically distributed IT professionals to successfully deliver 4+ major product increments per year, within Agile/Hybrid framework, budgets exceeding $15m per year, requiring 12000+ resource days
- Performed product benefit analysis for an acquired product to drive product roadmap, target new geographical markets and increased sales by 8% in 13 months
- Developed and implemented a digital strategy to move on premise infrastructure to AWS, resulting in 20% delivery efficiency increase and 15 % reduction in costs
- Improved customer satisfaction by 10% through implementation of digital processes
- Increased customer engagement (from 10K to 45K orders/day) for a retail financing product, by converting 4 time consuming loan processes asynchronous using microservices in Java 1.8
- Spearheaded a team of 12 agile coaches to build and execute Agile transformation Strategy and Roadmap to transform 9 projects, ~600+ people in the business unit using SAFe, in agreement with Division Head and Chief Information Officer
- Developed 3 courses (Agile Quick Start, Building Scrum Masters, Build your Leaders) to coach and transform teams and Management to Agile, Waterfall Hybrid enabling psychological safety & positive behavioral change towards agile mindset
- Streamlined project management methodologies and communication in the R&D division, increasing efficiency by 60%
- Provide accurate reporting on project status throughout its lifecycle to 20+ project teams, stakeholders, and sponsors encompassing budget estimation & monitoring, scheduling, and resource planning as part of the organization’s policies
- Enhanced schedule and process efficiencies by 60%
- Implemented 20+ dashboards using JIRA, Excel, Power BI & Jenkins to monitor and report critical areas of improvement during development, testing, and deployment of products
- Refined Scrum Artifacts (Definition of Ready, Definition of Done, User stories, Product increments) and automated testing, increasing content by 25%, decreasing bugs by 30%, and assuring 100% functionality with each release cycle
- Built & managed a proprietary software version control product to store Uniface source in flat files instead of database and synchronize the source with GIT directly from the development IDE
- Saved ~ $0.8M annually in 3rd party license cost
- Awarded “Star Trainer award” to deliver 40+ coaching & mentorship sessions to teams & leaders on Agile Methodologies (Scrum, Kanban, XP), Project planning, Risk Management, Project management best practices and Delivery practices
- Awarded 3 Customer Delight awards to increase customer satisfaction index by 15% (from 76% to 91%) by enhancing communication and feedback channels between customers and internal stakeholders
- Awarded "Best Innovator Award" for creating a customized excel based project planning tool in replacement of Microsoft Project Planner, saving ~ $200k annually in license costs.
Product Analyst
Welcom Software
Harrogate
04.2014 - 10.2015
- Setup, coached 2 cross-functional agile teams of total 13 members in India to reduce the product investment costs by 14%
- Led Uniface product development and testing team through all aspects of the product lifecycle, including business and product requirements, process workflow, functional specifications, technical design, use cases, test cases, training materials, and communication plans to deliver 8 major product increments over a span of 18 months with less than 6% schedule and cost variance
- Implemented requirement management framework to translate business goals, feature concepts and customer needs into prioritized product requirements saving a drastic 19% estimated cost in requirement rework and clarification
- Facilitated and participated in planning and strategy sessions to create concise and directed communications on updates and new features as well as project standards and constraints.
Senior Consultant
Capgemini India
Mumbai
12.2013 - 03.2014
- Managed & mentored two agile teams of 8 to migrate a 3000 component, Uniface based application to Java in 4 months
- Led implementation of Business Process Management to reduce Cost of Quality by 7% and defect density by 18%.
Technical Analyst
Infosys Ltd
Pune
01.2008 - 11.2013
- Increased transactions count for a Point-of-Sale application by 21% by reducing 8 non-mandatory processes
- Increased performance of the warehouse management system by 16% by refactoring the application and performance tuning oracle database
- Implemented label printing using Uniface for a major courier partner attracting $500k revenue.
Education
Bachelor of Engineering - Electronics & Communication
University of Rajasthan
05.2003 - 05.2007
Skills
Domain Experience (BFSI, Retail)
Mentoring & Coaching
Data Analytics
Product Portfolio Management
Agile Methodologies (Scrum, Kanban), SAFe
Product Lifecycle Management
Project Planning
Stakeholder Engagement
Risk Management
Requirement Management
CI/CD, DevOps
Project Management Tools : MS Project Planner, JIRA, Asana, Smartsheet
Technology : JavaScript, Java, Uniface (72-104), Python, AWS, GitHub, Linux
Communications management
Certification
Certified Scrum Master (CSM)
Timeline
Project Manager
Sopra Banking Software
11.2015 - Current
Product Analyst
Welcom Software
04.2014 - 10.2015
Senior Consultant
Capgemini India
12.2013 - 03.2014
Technical Analyst
Infosys Ltd
01.2008 - 11.2013
Bachelor of Engineering - Electronics & Communication
University of Rajasthan
05.2003 - 05.2007