Kartik Singh
New Delhi
Summary
Accomplished Customer Service Officer at Kotak Mahindra Bank, adept at resolving complaints and enhancing satisfaction scores through effective communication and CRM expertise. Proven track record in promoting banking products and services, leading initiatives to reduce turnaround time, and boosting customer experience. Skilled in Microsoft Office and problem-solving, achieving a 20% increase in customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Kotak Mahindra Bank Limited
Noida
04.2023 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Assisted customers with account inquiries and transaction requests.
- Educated customers on banking products and services to enhance their experience.
- Processed and monitored daily financial transactions, including RTGS, NEFT, IMPS, demand drafts, cheque clearances, and high-value cash deposits/withdrawals.
- Lead branch-level customer service initiatives to reduce turnaround time (TAT), and enhance customer satisfaction scores.
- Opened and managed CASA (Current and Savings Account).
Customer Care Executive
Tech Mahindra
Noida
05.2022 - 02.2023
- Handling the customer query by providing a proper resolution.
- Promoting offers to the customer.
- Selling Flipkart Plus membership to the customer. Which enhances their experience.
- If needed we raised the request & complaint regarding their products.
Education
Bachelor of Arts -
Himalayan University
01-2018
Skills
- Customer service
- Customer relationship management (CRM)
- Csat
- Microsoft Office
- Problem solving
- Effective communication
- Sales promotion
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Certification
- Certificate of Appreciation - SOP Performer, Kotak Mahindra Bank (Jan 2025) - Recognized for a strong customer-focused approach and SOP excellence
- Certificate of Appreciation - Tech Mahindra (Nov-Dec 2022): Performing well in all the parameters
Timeline
Customer Service Officer
Kotak Mahindra Bank Limited
04.2023 - Current
Customer Care Executive
Tech Mahindra
05.2022 - 02.2023
Bachelor of Arts -
Himalayan University