KARUKU SANTHOSH SAI KUMAR
Summary
Experienced Associate with 5 years of expertise in US Banking Collections, Customer resolving, KPI delivery, customer resolution, and process improvement. Seeking a challenging leadership role to drive operational excellence, team performance, and organizational growth.
Overview
8
8
years of professional experience
Work History
Associate ( US Process)
Itish business solutions
10.2025 - 05.2026
- Handling Syncada U.S. Bank portal, Transplace portal, communicating customers through email.
- Payment Inquiries, Update third party accounts, verification of invoices, shipper and consignee accounts, Terms PPD, COL, and verification of Bill of Lading. Escalating issues or sending emails to terminal and particular department. Working on large Spreadsheets, and Portal sheets. Sending account statements, Bills & Back up, forwarding emails to onshore PSR. Terminal transfer, Adhoc Request. Raising Form stack, Freight Bill inquiry, Void payments. Payment Adjustments
- Raising pricing disputes, Service failures, inspection/reweight disputes, Time Critical Issues, Accessorial disputes, LTL and VTL Quote disputes, void request, Customer states paid, on PEGA application
- Documentation on Enet comments.
- Process of customer Emails and portal work.
- Meet the SLA targets.
- As an acting team lead monitoring the TAT, FRT. Root cause analysis, conducting Quality sessions and DSM, preparing daily reports, hourly count, MTD reports, MEET the SLA, participation on client calls, taking care of production
Associate (US Process)
WNS (World Network Services)
04.2022 - 11.2024
- Handling payments of ACH, Wire, check Payments of largest client accounts like AMAZON, CH-Robinson, STARBUCKS, Expeditors, J.B. Hunt, XPO Logistics, Uber Freight, DHL Supply Chain, Ryder Supply Chain Solutions etc.
- Handling Syncada U.S. Bank portal, Transplace portal, communicating customers through email.
- Payment Inquiries, Update third party accounts, verification of invoices, shipper and consignee accounts, Terms PPD, COL, and verification of Bill of Lading. Escalating issues or sending emails to terminal and particular department. Working on large Spreadsheets, and Portal sheets. Sending account statements, Bills & Back up, forwarding emails to onshore PSR. Terminal transfer, Adhoc Request. Raising Form stack, Freight Bill inquiry, Void payments. Payment Adjustments
- Raising pricing disputes, Service failures, inspection/reweight disputes, Time Critical Issues, Accessorial disputes, LTL and VTL Quote disputes, void request, Customer states paid, on PEGA application
- Documentation on Enet comments.
- Process of customer Emails and portal work.
- Meet the SLA targets.
- As an acting team lead monitoring the TAT, FRT. Root cause analysis, conducting Quality sessions and DSM, preparing daily reports, hourly count, MTD reports, MEET the SLA, participation on client calls, taking care of production
Content Moderator/content reviewer
Webhelp India Pvt Ltd.
02.2020 - 05.2021
- Monitored the content text posts, images, and videos, that social media users upload to website.
- Review and moderate user-generated content for compliance with community guidelines and legal requirements
- Identify and escalate potential safety or security risks to appropriate teams
- Analyze and report on content trends and user behavior to inform moderation strategies
- Train and mentor new content moderators on best practices and company policies
- Monitor and respond to social media and online forums to maintain brand reputation and customer satisfaction
Customer Care Executive (Uber Process)
Teleperformance
10.2018 - 12.2019
- Internally Trained and Conducted refreshers for the team on knowledge gaps.
- Deputed my team in absence of line manager and successfully completed the tasks end to end.
- Contributed in process streamlining by giving new ideas which in turn helped reduce the TAT.
- Responsible for sending SLA, SOD and EOD reports to the management on a timely basis.
- Ensured that the TAT is maintained.
- Responsible for procedural cascades to the team.
- Sent hourly and overall counts to the management and motivated the team whenever there was a dip in production.
Education
B.sc - Computers
Daksha University
01-2016
Board of Intermediate (M.P.C) -
Narayana Junior College
01-2013
S.S.C -
Suryodaya Public School
01-2011
Skills
- Strong communication skills
- Good interpersonal skills
- Ability to understand the customer's problem
- Good problem-solving ability
- Enthusiastic
- Positive Attitude
Languages
- English
- Telugu
- Hindi
Personal Information
- Father's Name: Karuku Uma Maheshwarao
- Date of Birth: 01/01/96
- Gender: Male
- Marital Status: Single
Hobbies and Interests
- Travelling
- Watching Movies
- Listening Music
- Playing Chess
Timeline
Associate ( US Process)
Itish business solutions
10.2025 - 05.2026
Associate (US Process)
WNS (World Network Services)
04.2022 - 11.2024
Content Moderator/content reviewer
Webhelp India Pvt Ltd.
02.2020 - 05.2021
Customer Care Executive (Uber Process)
Teleperformance
10.2018 - 12.2019
B.sc - Computers
Daksha University
Board of Intermediate (M.P.C) -
Narayana Junior College
S.S.C -
Suryodaya Public School