Karun Kashyap
Noida
Summary
Insightful Technology leader with 17+years of IT experience having motivational approach and upbeat nature. Skilled at oversight of infrastructure, application support, Security services, IT governance & audit compliance, transformation and driving Endpoint Engineering solutions. Dedicated to customer satisfaction with focused delivery of technical solutions and effective communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Manager Engineering
EXL Service
Noida
10.2023 - Current
- Leading IT Operations Management that involved Process Standardization, IT Automation, System Security, Technology Solutioning and Project lifestyle to meet endpoint compliance postures and enhancing End User Experience.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Created detailed reports on project progress for senior management review.
- Developed business plans to incorporate growth, modernization and cost structure improvement.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Manager-IT Infra
Cognizant Technologies
Noida
07.2021 - Current
- Leading Endpoint Engineering transformation that involves Modern Workspace technologies, security, Digital Analytics & Cloud Transformation to meet business growth and agility.
- Endpoint Management using Tanium, SCCM, Intune, JAMF, Nexthink.
- Author of various Service propositions, Frameworks and Platforms.
- Team Management
- Influencer, Coach and Mentor
- In line with Production/Operations, Hardware and Software Support, Help Desk, Automation.
- Project Management for Onboarding of new clients
- Coached, mentored and trained team members in order to improve their job performance.
Assistant Manager
Genpact Technologies
Noida
02.2021 - 07.2021
- Leading IT Operations Management that involved Process Standardization, IT Automation, and Technology Solutioning to meet endpoint compliance postures and enhancing End User Experience.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Technical Architect/Project Lead (BigFix)
HCL Technologies
Noida
08.2018 - 02.2021
- Leading and delivering technology implementations/migrations of endpoint computing projects for HCL while improvising end-user experience to meet customer business requirements.
- Solution designing and implementation as per client business requirement
- Delivery covering Patch Management-Software Distribution-3rd party software- Compliance-Inventory.
- Deployment, administration,Implementation or Migration of Endpoint Technologies using BigFix.
Subject Matter Expert
IBM INDIA PVT.LTD
Noida
01.2014 - 08.2018
- Leading and delivering technology implementations, rollouts of endpoint computing projects.
- Managing BigFix Infra to allow seamless delivery of Patches and Software’s.
- Delivery covering Patch Management-Software Distribution-3rd party software- Compliance-Inventory
Service Delivery Professional
CSC INDIA PVT.LTD
Noida
11.2007 - 01.2014
- System administration and internal IT infrastructure management, end user support and troubleshooting, planning and deployment of infra migration activities.
Technical Support Expert
DELL INDIA PVT.LTD
Gurgaon
01.2007 - 07.2007
- User Administration and internal IT infrastructure management, end user support and troubleshooting, planning and deployment of infra migration activities.
Education
Skills
- Service Delivery Management
- Project Lifecycle Management
- Requirement Analysis & Budget Planning
- Business Continuity & DR Planning
- Operations & Technical Management
- Employee performance evaluations
- Resource Management
- Decision Making & Problem Solving
- ITSM & Agile Framework
- Organizational Improvement
- Documentation and Reporting
Certification
- Microsoft Azure Fundamental AZ-900
- Nexthink Experience Associate
- Fundamentals of Project Planning & Management
- Six Sigma White Belt
- Agile Practitioner-Proficient
- Tanium WBT
- O & A Level, DOEACC
- Computer Hardware (A+)
- Lotus Notes (Domino Administrator)
- ITIL Certified
Accomplishments
- Was offshore Employee of the Quarter and was awarded by RMG (V.P) for the best performance given.
- Was 2020 Achiever League Awarded person in HCL Technologies for implementation of BigFix Tool.
Traits
Forward-thinker, self-starter, service minded with positive mindset & communication style focused on maximizing engagement and satisfaction.
Tools Worked On
- BigFix
- Tanium
- SCCM
- CrowdStrike
- MS Defender
- Intune
- Service Now
- Windows Server
- VMware
Business Competences
- Strategic thinking.
- Business analysis.
- Effective Delegation.
- Managing risks.
- Prioritization & Time Management.
- Clear Communication.
- Business Relationship Management.
Languages
- English
- Hindi
Affiliations
- Volunteering at Shelters, Environmental Cleanups organized by company.
- Won many Corporate Table Tennis Tournaments.
Timeline
Senior Manager Engineering
EXL Service
10.2023 - Current
Manager-IT Infra
Cognizant Technologies
07.2021 - Current
Assistant Manager
Genpact Technologies
02.2021 - 07.2021
Technical Architect/Project Lead (BigFix)
HCL Technologies
08.2018 - 02.2021
Subject Matter Expert
IBM INDIA PVT.LTD
01.2014 - 08.2018
Service Delivery Professional
CSC INDIA PVT.LTD
11.2007 - 01.2014
Technical Support Expert
DELL INDIA PVT.LTD
01.2007 - 07.2007
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