Results-driven HR professional with 13+ years of experience in Healthcare & Retail industries. Proven expertise in project management, strategic business partnership, and HR administration. Skilled in improving business processes and achieving organizational goals. Experienced in handling employment matters, corporate laws, and legal agreements.
Strategic Key Account Partner known for high productivity and efficient task completion. Possess specialized skills in relationship building, strategic planning, and customer satisfaction management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business relationships.
· Working as a Techno-Functional consultant and driving the successful HRMS automation of clients. Currently handling 80 clients HR Automation.
· Has streamlined the HRMS automation process for 80 Clients.
· Been bridge between client, Product and Delivery for successful HR Process automation and inputs to Product for enhancements.
· Worked with multiple stakeholders at client end to drive the change management and increase adoption rate.
· Enhanced 80 clients process with Industry best practices for various industries.
· Monitored account performance metrics to ensure satisfactory service levels were achieved.
· Coordinated with other teams within the organization on projects related to key accounts.
· As an initial hire of the organization, lead the complete HR processes, policies, and procedures from scratch.
· Been the strong pillar of the organization, growing from 4 employees to 1,300 employees in 3 years across 11 locations.
· Automated HR process and implemented analytics for better planning and decision-making.
· Travelled across locations for better employee engagement and make sure the organization is statutory compliant.
· Worked on Manpower planning and budgeting with multiple stakeholders on Quarterly, Half-yearly and Annual basis for multiple locations & levels to make sure right candidates are hired at right positions to support long-term business objectives.
· Worked with Legal consultancy on various compliances under the labour law and industrial laws.
· Handling legal matters related to Human Resources/Labor law, vetting, and drafting of various types of agreements such as service agreements, vendor agreements, various types of HR related policy documents, employment contracts, consultant agreements, supplier contracts and employment related issues.
· Successfully implemented Employee engagement activities, Rewards & Recognition for retaining the better talent and Performance Management process for continuous improvement.
· Developed a succession planning program that identified future leaders within the organization.
· Responsible for the complete Full life cycle recruitment process of the group and was leading the team of 2 recruiters.
· Compiling the requirements from different business units in the organization and maintain tracker and monthly recruitment dash boards by unit wise Sourcing right talent for as per the business.
· Collaborate with business in key decision making with respect to Cost optimization, utilization, rotation of resources, identifying critical resources
· Effectively handled international hiring. Within 3 months, we have hired 100 employees for Tanzania location including Doctors, Nurses and entire operation resources.
· Utilized the TA tools for better hiring and made sure the tool is upgraded and implemented as per the industry standards.
· Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Awards: Best Resource of the Month Nov 2015 closed 92% of the recruitment in a month 87 profile closed.
· Collaborate with business in key decision making with respect to Cost optimization, utilization, rotation of resources, identifying critical resources
· To update the business on employee aspects such as poor performance, managed terminations, disciplinary and grievance matters, flexible working arrangements, potential risks, attrition trends, employee engagement, and propose a mitigation plan.
· Conducting Operation Review Meeting on a monthly basis for both onsite and offshore employees.
· Compiling the requirements from different business units in the organization and maintaining a tracker and monthly recruitment, on boarding formalities dashboards by unit-wise. Sourcing the right talent as per the business requirements through portals like Monster, Naukri, LinkedIn, and other mixed sources. Building applicant sources through constant contact and research of various channels, such as employment agencies, recruiters, media, Campus Hiring, and internet websites, and referrals.
· Resolved conflicts between employees or between management staff members and employees.
· Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
· Created reports using HRIS software to track key metrics such as turnover rate or average tenure by department.
Sourced profile for Infra, IT, Retail & Healthcare with more than 1000 + employees.
Soft Skills:
HRMS
Problem-solving
Communication
Leadership
Relationship Building
Constant Learning
Negotiation Skills
Conflict Resolutions
Key Skills
Employee Grievance Management
Team Management
Account Management
HR Strategy
Succession Planning
Brand Awareness
Document Management
· Trained on 7 Habits of Highly Effective People.
· Certified Internal Auditor
· A Leadership Training Program on people management.
· Certified on POSH Act 2013 Prevention of Sexual Harassment at Workplace from IALM