KARUNA DIGE
Dadar
Summary
- Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Care Officer
Kotak Mahindra bank
Thane
09.2023 - Current
- Established a rapport with customers through personalised service, fostering a positive brand image
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Managed inbound customer service calls, providing detailed product information and resolving queries to enhance customer satisfaction.
- receiving and managing escalated customer complaints or issues, analyzing their root cause, collaborating with internal teams to find solutions, acting as a mediator between customers and departments, ensuring customer satisfaction, and identifying areas for improvement in customer service processes, often by providing training to frontline representatives on handling escalated cases
Relationship Manager
HDFC securities
Thane
05.2022 - 01.2023
- Implemented CRM systems for tracking client interactions and improving service delivery.
- Developed strategies to attract new customers while retaining existing ones.
- Promoting products: Recommend products and services to clients, and explain how the bank can help
- Showcased product features and benefits to drive sales.
- Contacted current and potential clients to promote, upsell and cross-sell.
- Building relationships: Build trust with clients and develop strong relationships
- Responding to inquiries: Respond quickly to client inquiries and service request.
Education
Certificate of Higher Education - Banking and insurance
Mumbai University
Thane03.2021
SSC - Commerce
Maharashtra state board
Thane03.2018
10th -
Kisan nagar public school
Thane05.2016
Skills
- Effective communication
- Assisting
- Quick learner
- Energetic attitude
- Team contribution
Hobbies and Interests
- Baking
- Cooking
Activities
- Participated in College Festival Consortium as Volunteer
- Participated in Inter-college seminar on 'regulation in stock market' organized by the B.com Financial Market
- Participated in dance competition & sports at school
- Visited SEBI & BSE
- Visited Vidhan Bhavan
Certification
- IRDA certified
- IRDA Agent Broker Certified
- Certified baker
Accomplishments
- Awarded by Reshmi media (service Quality- Head of the department Vice President for excellence service hero for the month of December 24. (Kotak Mahindra Bank)
- Received certificate of Best Health insurance sales officer from Niva Bhupa (HDFC Bank) for the year of 2022.
Affiliations
- Baking
- Crafting
- Singing
Timeline
Customer Care Officer
Kotak Mahindra bank
09.2023 - Current
Relationship Manager
HDFC securities
05.2022 - 01.2023
Certificate of Higher Education - Banking and insurance
Mumbai University
SSC - Commerce
Maharashtra state board
10th -
Kisan nagar public school