Karuna Jagdale
Pune
Summary
PRODUCT OWNER |Project Leader|DATA-DRIVEN STRATEGIST:
Decisive and achievement-oriented professional with over 11 years of experience leading technology solutions across software operations, data engineering, and project management. Proven track record of translating business needs into product strategies, owning product backlogs, prioritizing features based on customer value, and driving agile teams toward successful delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principal Consultant
Genpact
05.2023 - Current
- Company Overview: Software Operations/DevOps. Operations Teams responsible for Managing and designing processes across product teams. Setting up processes to track defect life cycle, generate high revenue by reducing defect inflow and enable visualizations to get more clarity on organization data.
- Collaborate with customer-facing teams and Partners to deliver solutions
- Communicate Product Strategy, Roadmaps, and data-driven results to leadership, partners.
- Design, Development and Implementation of Mappings for Enhancements.
- Reviews system requirements and business processes; debugs and implements software solutions. Making recommendations on process improvements
- Work with different applications /sources and fetch data through Python, API's, shell scripting. Preprocess, store it in Database and Visualise through Tableau
- Setup JIRA workflows/ dashboards and automations to enable product team to track defects cycles
- Software Operations/DevOps. Operations Teams responsible for Managing and designing processes across product teams. Setting up processes to track defect life cycle, generate high revenue by reducing defect inflow and enable visualizations to get more clarity on organization data.
Sr Software Engineer
CDK Global
11.2020 - 05.2023
- Company Overview: Software Operations/DevOps. Operations Teams responsible for Managing and designing processes across product teams. Setting up processes to track defect life cycle, generate high revenue by reducing defect inflow and enabling visualizations to get more clarity on organization data.
- Design, Development and Implementation of Mappings for the Enhancements.
- Reviews system requirements and business processes; debugs and implements software solutions. Makes recommendations on process improvements
- Work with different applications /sources and fetch data through Python, API's, shell scripting. Preprocess, store it in Database and Visualize through Tableau
- Setup JIRA workflows/ dashboards and automations to enable product team to track defects cycles
- Software Operations/DevOps. Operations Teams responsible for Managing and designing processes across product teams. Setting up processes to track defect life cycle, generate high revenue by reducing defect inflow and enabling visualizations to get more clarity on organization data.
Senior Product Support Engineer
Reflexis Systems
09.2018 - 11.2020
- Company Overview: WFM - Reflexis Workforce Scheduler & T&A. Reflexis Workforce Scheduler, a cornerstone component of the Reflexis ONE platform, provides you with the ability to optimize labor budgets, forecasts, and schedules, greatly reducing inefficiencies in your labor operations.
- Works as 2nd and 3rd level support in escalating system related errors and issues in area of WorkForce Scheduling and time & attendance systems
- Responsible for the implementation of the customer requirements and unit testing. Developed the Java Service to interact with UI developed in AngularJS, Send JSON request data to and fro from browser to Server
- Debug, analyze and find the root cause of the issues reported by client in production environment & Independently resolves moderately complex to complex problems
- Provide solutions, Participating and contributing to root cause analysis.
- Resolve performance issues
- Resolve production issues, do necessary R&D
- Managing Applications running on Hosted Production Environment
- Maintain Hosting Environment SLA’s
- WFM - Reflexis Workforce Scheduler & T&A. Reflexis Workforce Scheduler, a cornerstone component of the Reflexis ONE platform, provides you with the ability to optimize labor budgets, forecasts, and schedules, greatly reducing inefficiencies in your labor operations.
Associate Project Lead
Harbinger Systems
07.2013 - 09.2018
- Company Overview: Case Management and Onboarding Application. Enwisen - Infor HR Service Delivery provides a unique HR service delivery model to help HR managers deliver better services faster, with fewer resources and lower budget.
- Development and maintenance of CM and OB applications as per clients’ requirements.
- Communicate with clients and provide them with best optimized solution on various aspects of project.
- Mentoring junior members in the team.
- Ensuring smooth delivery of the enhancements
- Case Management and Onboarding Application. Enwisen - Infor HR Service Delivery provides a unique HR service delivery model to help HR managers deliver better services faster, with fewer resources and lower budget.
Software Engineer
HARBINGER GROUP
02.2013 - 07.2013
- Company Overview: Project Platter Application. It is Harbinger group’s internal project management and time sheet application. All employee’s project related data, daily assigned tasks, daily tasks estimates, bug tracking, RCA details are centrally managed through this application.
- Development and maintenance of software applications as per client requirements.
- Communicate with clients and provide them with best optimized solution on various aspects of project.
- Project Platter Application. It is Harbinger group’s internal project management and time sheet application. All employee’s project related data, daily assigned tasks, daily tasks estimates, bug tracking, RCA details are centrally managed through this application.
Education
B.Tech/B.E. -
Marathwada Mitra Mandal's College of Engineering
Maharashtra01.2012
12 th -
Maharashtra01.2009
10 th -
Maharashtra01.2006
Skills
- Product Lifecycle Management
- Agile & Scrum Methodologies
- Stakeholder & Customer Engagement
- Backlog Grooming & Prioritization
- Business & Functional Analysis
- Data Visualization (Tableau)
- SQL, Snowflake, Talend, Python
- JIRA Workflows & Automation
- API Integration & ETL Pipelines
- Production Support & Troubleshooting
- Project Management
- Team Management
- Retail Management
- Professional Services
- Production Support
- Functional Analysis
- SQL, Snowflake
Personal Information
- Date of Birth: 01/08/91
- Gender: Female
- Marital Status: Married
Courses Certifications
AWS Certified Solutions Architect: Associate Level, 04/2025
Certification
I’m happy to share that I’ve obtained a new certification: Certified Scrum Product Owner® from Scrum Alliance!
Timeline
Principal Consultant
Genpact
05.2023 - Current
Sr Software Engineer
CDK Global
11.2020 - 05.2023
Senior Product Support Engineer
Reflexis Systems
09.2018 - 11.2020
Associate Project Lead
Harbinger Systems
07.2013 - 09.2018
Software Engineer
HARBINGER GROUP
02.2013 - 07.2013
B.Tech/B.E. -
Marathwada Mitra Mandal's College of Engineering
12 th -
10 th -
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