Karuna Kumari

Proposal Team Lead - Successfully led a Team of 15 composed of proposal writers and coordinators in creation of winning proposals for the consulting industry resulting in more than 30% increase in proposal acceptance rate.

• Developed and implemented an efficient and streamline process that reduced the turnaround process by 45%.
• Conducted productive meetings with project clients, identifying their needs and defining clear project requirements, resulting in 65% improvement in overall project scope and client satisfaction.
• Secured 25 significant contracts in a span of four (4) months with a total of 2.5 million dollars through well-structured proposals, directly contributing to revenue growth.
• Mentored and coached team members, providing clear expectations and guidance on project milestones and deliverables, resulting in enhanced team productivity and efficient project execution.
• Document specialist - Transformed the document formatting process by implementing automation tools, reducing document production time by [70 %) resulting in faster and more efficient delivery to clients.
• Supported 120 staff members in the Toronto office for document formatting, creating presentations ( principals and associates, monthly staff meetings), and catering to requests related to the company policies and procedures for submission of documents to clients.
• Trainer - Trained and mentored junior document formatters, enhancing their skills and ensuring a consistently high standard of document quality:
• Ensured all documents consistently met company branding guidelines, enhancing the professional appearance and credibility of client-facing materials.
• Implemented a version control system for documents, ensuring accurate tracking of changes and improved document traceability, which was crucial in highly regulated industries.(officer and partner reviews)
• Project Support- Served as a highly effective liaison between project teams and clients throughout the project life cycle, fostering seamless communication and building strong client relationships, leading to successful project outcomes and repeat business.
• Assisted project managers in monitoring project progress and evaluating team members' performance, providing regular updates to stakeholders, ensuring transparency and timely resolution of issues.
• Scheduled and facilitated stakeholder meetings, skillfully generating comprehensive reports, and utilizing technical skills in Microsoft Office and data analysis to document project status, supporting effective decision-making.
• Spearheaded cross-team collaboration, fostering a cohesive and motivated work environment, resulting in enhanced team synergy and timely completion of project deliverables.

Additional contributions: Actively participated in committees such as Joint Health and Safety Committee and Social Committee, provided comprehensive office administration support, efficiently managed events, and maintained organized filing systems, contributing to improved operational efficiency (65%) and a positive workplace culture.

• Supported 120 staff members in the Toronto office for document formatting, creating presentations ( principals and associates, monthly staff meetings), and catering to requests related to the company policies and procedures for submission of documents to clients.
• Provide comprehensive administrative support to the executive team, managing calendars, scheduling meetings, and making travel arrangements.
• Maintain confidential files and records, handling sensitive information with discretion.
• Conduct research and gather data to support executive decision-making.

• Provided project support in more than 20 projects by assisting engineers with specifications on various projects, ensuring document formatting met client requirements, and creating templates and reports with precision
• Coordinated the assignment of project resources, ensuring the project team's needs were met efficiently and effectively
• Managed financials by generating accurate expense reports for principals and directors, overseeing vendor management, and handling invoicing processes
• Demonstrated office and vendor management expertise, offering onsite support, and acting as the primary point of contact for clients
• Developed efficient processes, admin guides, and Standard Operating Procedures (SOPs) for streamlined management
• Provided comprehensive HR support, handling offboarding and onboarding procedures for employees, conducting orientations, offering office support to new hires, participating in health and safety initiatives, managing assignments, sending introductory emails, assigning phones with numbers, maintaining a company directory, and managing databases.
• Prepared digital files, physical documents and work requests in compliance with company guidelines
• Coordinated special projects and managed schedules.

• Conducted title searches and due diligence, identifying and resolving property title issues, which led to a [45%] reduction in closing delays with approximately 50 closings or more per month
• Collaborated with real estate agents and clients to facilitate smooth communication and negotiations, resulting in a [60 %] increase in successful real estate transactions and repeat business
• Maintained organized database of real estate documents, improving document retrieval and saving [15] hours per week
• Primary point of contact for customer inquiries related to the law firm's services, efficiently resolving complaints, and implementing corrective actions, resulting in improved work efficiency and minimized call-back volume
• Demonstrated proficiency in invoicing, generating accurate invoices for internal and external clients in a responsible manner resulting in approximate Managed real estate billing, created ledgers, and efficiently handled trust account management
• Exercised keen attention to detail in reviewing, proofreading, prioritizing, and efficiently handling incoming mail, faxes, and courier deliveries both physically and electronically, maintaining organized filing systems for easy retrieval and accessibility.

• Sales: Achieved 1-million-dollar sales target two (2) years in a row.
• Marketing: Reached target corporate sales of $50,000 through the channel of networking, marketing initiatives (tasting booths, fundraising), contacting corporate, local community clients, participating in community events
• Strategizing: Achieved customer retention rate of 75% with proactive Approach
• Cost control: Reduced 3rd party shipment cost by 35% by negotiating with multiple carriers and hiring the most cost effective