Karuna Modkale
Mumbai
Summary
Dedicated and results-driven professional with over 10 years of experience in Credit Control, Debt Management, and Customer Service.
Seeking a challenging role as a Credit Controller to leverage I expertise in maximizing collections and ensuring adherence to credit policies. Detail-oriented financial professional adept at coordinating fiscal plans, AP and AR operations as well as inventory management.
Good mathematical, communication and problem-solving abilities. Advanced skills in To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Credit Controller - Finance
Cleartrip Pvt Ltd by Flipkart Group
7 2023 - Current
- Ensure all agents' accounts are reviewed daily and maintained within the set credit limit.
- Communicating with customers to resolve payment issue,negotiate payments plans and address inquires & disputes.
- Preparation of Summary detail of invoices as per Client’s requirement.
- Weekly submission of summary & invoices to respective clients as per billing Cycle.
- Monthly provision working as per client requirement. Working knowledge of TDS & GST
- Upload the daily and monthly commission entries to the portal after reconciling with each travel agent.
- Reconcile the GST invoices and upload the credits to the portal.
- Monitoring customer accounts to ensure timely payments of invoices and follow – up on overdue.
- Reconciling accounts receivable ledger to ensure accuracy and completeness of records.
- Timely payment follow up through emails & calls to ensure payments from customers as well as from sales team.
- Visiting high-risk clients to recover payments and resolve outstanding issue in person when necessary.
- Generating aging reports and providing regular updates on outstanding balances to management.
- Collaborating with sales, customer service, and other departments to address customer concern and improve collection process.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Optimized credit approval and collection processes, improving operational efficiencies by over [Number]%
Assistant - Collection Manager
Leo1( Gajju Technologies Private Limited)
10.2021 - 06.2023
- Handle customer and internal collection team disputes promptly.
- Manage disputes raised by Customer Success Managers (CSM), social media, and the customer support team, addressing customer concerns raised via emails.
- Coordinate with collection agencies, managing their monthly portfolio.
- Prepare a weekly agency collection report with caller-wise data.
- Monitor agency queries, including stop-calling requests, payment updates, NOC, and cancellation requests.
- Maintain strong relationships with customers through email and telephone communication.
- Conduct monthly follow-ups with the legal team for updates on legal cases.
- Oversee billing and collection activities, acting as a key point of contact for coordination with the finance team on day-to-day matters.
- Conduct weekly and monthly reviews of aging collections, ensuring timely follow-ups with customers.
- Prepare and send reports providing updated daily collection status.
- Managed delinquent account portfolios, prioritizing high-risk cases for immediate action.
- Coordinated with sales teams to ensure accurate invoicing and prompt follow-up on overdue accounts.
- Conducted thorough customer account reviews, identifying potential problem areas and recommending corrective actions.
Credit Controller - APAC
Booking.com
05.2019 - 12.2020
- Working on debt ledgers maximize the collection of any outstanding debt against the set monthly target
- Contact customers by telephone and email to recover outstanding payments
- Monitoring debtor balances to ensure a reduction in debtors' DSO
- Ensuring credit and collection policies and procedures are followed within the team
- Collect Open Invoices from Accommodation Partners in the assigned region
- Provides scalable solutions that can be implemented to streamline processes
- Help clients to resolve any queries they may have regarding their account efficiently and with the highest consideration to customer service
- Assisting payment entry and allocations on SAP
- Build strong relationships with customers and business partners to ensure all invoices are paid to the terms of the Booking.com contract
- Responsible for the oversight of a portfolio of accounts.
- Facilitated the resolution of complex customer disputes, working closely with internal stakeholders to achieve mutually beneficial outcomes.
- Streamlined the credit control process by developing a comprehensive debtor management system.
- Minimized bad debts by conducting thorough credit assessments for new clients and regularly reviewing existing client profiles.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Supported sales teams by providing accurate credit information for new and existing customers.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
Accounts Executive
Hello Health Services Pvt Ltd
02.2016 - 04.2019
- Prepare monthly sales invoices according to branch sales.
- Follow up on payments and maintain updates in Excel.
- Handle monthly payments for TDS, Service Tax, Provident Fund, and ESIC.
- Perform monthly bank, debtors, and creditors reconciliation.
- Coordinate with banks for bank guarantees and fixed deposits.
- Manage monthly payroll for 70 employees per branch.
- Maintain cash transactions and petty cash book, and prepare cash reports.
- Prepare MIS reports for sales and collections on a branch-wise basis.
- Maintain Tally entries for daily transactions.
- Post entries for purchases, sales, payments, receipts, collections, and journal vouchers, and rectify discrepancies.
Account Executive
Goldstar Group (Builders and Developers)
02.2012 - 02.2016
- Performing accounts payable functions for daily construction expense
- Performing accounts receivable functions to customers via Call and emails for monthly collection
- Preparing Monthly Sales report, Daily sales Report
- Handling Company Formation process
- Handling payment of Service Tax TDS, LBT, PF & ESIC
- Co-ordinate monthly payroll for 30 Employees
- Preparing Monthly Sales report, daily collection report
- Handling Buyers credit, Bank Guarantees, LC, and CC limits coordination with banks & clients
- Monthly Bank Reconciliation
- Preparation of staff attendance, maintaining leave records for the employees
- Preparing Monthly Stock Statements.
MIS Executive
Mahindra & Mahindra Ltd
08.2011 - 02.2012
- Maintaining Automotive Division Data in SAP
- Maintaining Automotive Division Vehicle Part Capacity in excel sheet
- Communication with the Vendor for Capacity Planning
- Responsible for maintaining MIS Report as per Vendor Vehicle Part Capacity
- Maintaining Automotive Division Vehicle Part Capacity in SAP
- Ensure Excel SAP & MIS Report Match With Vendor MIS Report Providing telecommunication support to the clients
- Managing the Internal and external mail function.
Education
Bachelor of Commerce -
Mumbai University
Mumbai, MaharashtraSkills
- Account Management Skills:
- Customer Communication and Negotiation
- Invoice and Payment Processing
- Technical and Financial Skills
- Collaboration and Relationship Management
- Customer Relationship Management
- Performance Metrics
- Proactive Communication
- Escalation Procedures
Certification
Account Executive, Bharatiya Vidya Bhavan South Mumbai, 2010, Mumbai, Maharashtra
Birthday
04/20/1991
Personal Information
- Gender: Female
- Nationality: India
- Marital Status: Married
Languages
Hindi
Marathi
English
Timeline
Assistant - Collection Manager
Leo1( Gajju Technologies Private Limited)
10.2021 - 06.2023
Credit Controller - APAC
Booking.com
05.2019 - 12.2020
Accounts Executive
Hello Health Services Pvt Ltd
02.2016 - 04.2019
Account Executive
Goldstar Group (Builders and Developers)
02.2012 - 02.2016
MIS Executive
Mahindra & Mahindra Ltd
08.2011 - 02.2012
Credit Controller - Finance
Cleartrip Pvt Ltd by Flipkart Group
7 2023 - Current
Bachelor of Commerce -
Mumbai University
Account Executive, Bharatiya Vidya Bhavan South Mumbai, 2010, Mumbai, Maharashtra
Conflict Management & Influencing, Booking.com - Singapore Unit, 2019, Singapore
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