Karuna Panwar
Gurgaon
Summary
To achieve success in becoming confident and reliable resource with practical experience, skills and knowledge. I am an excellent communicator who can deal with people at all levels and has the flexibility of working well individually as well as a part of a team. I aspire to expand and applying my knowledge and skills in developing better techniques and procedures and working to fulfil the organizational goals to the best of my abilities.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Accenture India Ltd.
09.2022 - Current
- Proactively address customers' queries
- Diagnosing and resolving technical issues
- Creating IT tickets, documenting changes and problems
- Maintained knowledge-based articles to help customers to resolve issues without having to contact support
- Reviewing and solving bill transaction discrepancies
- Reviewing user payment profiles for risk or fraud denial
- Ensured compliance with quality standards while providing support
- Analyzed user feedback from surveys to identify areas where improvements can be made for better service delivery.
Transaction Processing Advisor
Concentrix
08.2021 - 08.2022
- Reviewing life insurance claims for US citizens
- Verifying insurance policy coverage and making sure client information is accurate
- Handling, reviewing and analysing large financial data with accuracy
- Determine policy coverage while calculating claim amounts
- Compliant with confidential PHI
- Record and maintain insurance policy & claim information in database systems.
Search Quality Rater
Welocalize
02.2020 - 08.2021
- Evaluate online advertisements and search results to help improve the online search engine experience and how ads are delivered to users
- Use a client-provided rating tool to grade ads content based on user keywords and project rules to help shape how ads are delivered to users
- Provide feedback to help shape AI program suggestions and contribute to a variety of AI data
- Reviewing guidelines associated with the dataset, proofreading and fact-checking, and work for content in search engines by conducting research and review, thereby filtering of content, checking the relevance and accuracy of the results.
Education
Masters in Defense Studies -
Meerut College
01.2017
Bsc(Maths) -
Meerut College
01.2015
Skills
- Research skills
- Content Review & Analysis
- Proofreading
- Analytical skills
- Data handling
- Adaptability
- Excellent Communication
- Critical thinking and reasoning
- Search content quality rating
- Hardware Configuration
- Security Protocols/Compliance
- Transaction processing
- Data verification & analysis
- Finance operations
- Claims processing
- Troubleshooting
- Incident Reporting
- Network configuration
- Remote Support
- System Administration & Analysis
- Technical Support
- Customer Service
- Product Troubleshooting
- MS Office proficiency
Languages
- English
- Hindi
Hobbies and Interests
- Workout
- Sketching
- Dancing
Timeline
IT Support Specialist
Accenture India Ltd.
09.2022 - Current
Transaction Processing Advisor
Concentrix
08.2021 - 08.2022
Search Quality Rater
Welocalize
02.2020 - 08.2021
Masters in Defense Studies -
Meerut College
Bsc(Maths) -
Meerut College
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