Karuna Sharma
Summary
A highly skilled and results-driven professional with over 10 years of proven experience in operations execution, aligning business goals with seamless administrative support. Expertise spans office administration, HR, facilities and vendor management, and team coordination. Extensive background in team leadership, client and guest relations and internal and external stakeholder engagement. A proactive communicator with exceptional relationship-building abilities, strong problem-solving, organizational, and intellectual skills
Overview
14
14
years of professional experience
Work History
Business Support Executive
TELUS DIGITAL
06.2023 - Current
- Provide an ongoing support to the affiliate management process
- Liaison with global affiliate network and partners to manage administrative requirements
- Monitor and review reports, ensuring compliance.
- Coordinate the renewal of contracts and credentialing on an annual basis
- Support interfacing processes with queries.
- Monitor provider activities data by generating a weekly report.
- Set up global team meetings, take minutes, reconcile invoices, and support global projects.
- Provide a data-driven report to the partner monthly.
- Data cleansing.
- Response to ad hoc data and reporting requests, handle RFP queries.
- Support the maintenance of the partner portal.
Senior Customer Service Executive
MAJOREL INDIA PVT LTD
06.2021 - 06.2023
- Resolving the issue of Booking.com partners, helping them with their bookings and invoices.
- Coordinate between new partners of Booking.com and their verification teams.
- Coordinate between properties and the finance team for finance-related issues.
- Resolve and support properties with software-related queries.
- Help properties with their new registration properties, along with software-related queries.
Business Support Executive
Dupont Sustainable Solutions
11.2018 - 08.2020
- Manage executives' calendars, and set up meetings.
- Vendor management, invoice processing, and payment tracking.
- Handling meeting room and training room requirements.
- Supervising events on various festive and cultural occasions, and internal lunch and dinner arrangements for top management.
- Ensuring vendors' adherence to contracts and procedures.
- Make travel and accommodation arrangements for employees.
- Maintaining stationery, visiting cards.
- Verifying and processing invoices and bills of the team.
- Organize and manage relevant databases.
- Format information for internal and external communication – memos, emails, presentations, and reports.
Facility Helpdesk Executive
American Express
07.2017 - 03.2018
- Attending internal and external calls, call transfers, and maintaining the extension list.
- Ensuring all requests are forwarded to the concerned team.
- Raise a ticket in the logging software for all requests made via call or email, and follow up on the same for closure.
- Vendor management, invoice processing, and payment tracking.
- Handling meeting room and training room requirements.
- Providing car parking stickers as per requirement.
- Maintaining stationery, visiting cards.
- Registering the invoice and purchase invoice in the file.
- Looking after housekeeping for cleaning the office area.
- Taking care of the entire facility, part i.e.
- Housekeeping, pantry, and maintenance work.
Customer Service / Sr. Helpdesk Executive
Accenture
06.2012 - 09.2015
- Attending internal and external calls, call transfers, and maintaining the extension list.
- Ensuring all requests are forwarded to the concerned team.
- Raise a ticket in the logging software for all requests made via call or email, and follow up on the same for closure.
- Vendor management, invoice processing, and payment tracking.
- Handling meeting room and training room requirements.
- Providing car parking stickers as per requirements.
- Maintaining stationery, visiting cards.
- Registering the invoice and purchase invoice in the file.
- Looking after Housekeeping for cleaning the office area
- Taking care of the entire facility part i.e
- Housekeeping, Pantry& maintenance work
Customer Service Agent
Air India Sats
05.2011 - 06.2012
- Handling customer inquiries and offering assistance to customers as needed.
- Exhibiting appropriate communication skills and responding to the customer’s inquiry efficiently and effectively.
- Handling VIPs, CIPs, UNM, physically challenged passengers, ministers, and celebrities.
- Issuing a boarding pass.
- Providing lounges to the passengers.
- Deplaning and making announcements in the lounge.
- Clearing lounges and escorting the passengers until the aircraft.
- Receiving passengers and guiding them at the time of the arrival of the flight.
- Assisting passengers by clearing security checks and immigration procedures.
- Providing connecting flight information and direction assistance.
- Handling passenger baggage and resolving lost baggage situations.
- Handling unruly, upset and angry passengers.
Education
MBA -
Sikkim Manipal University
09-2018
Bachelors in Commerce -
Delhi University
06-2010
Higher Secondary -
CBSE
06-2006
Skills
- TEAM WORK
- MULTITASKING
- ADAPTABIITY
- MICROSOFT OUTLOOK
- MS WORD & EXCEL
Hobbies and Interests
- Listening Music
- Meeting and reaching new People
- Cooking
- Travelling
Timeline
Business Support Executive
TELUS DIGITAL
06.2023 - Current
Senior Customer Service Executive
MAJOREL INDIA PVT LTD
06.2021 - 06.2023
Business Support Executive
Dupont Sustainable Solutions
11.2018 - 08.2020
Facility Helpdesk Executive
American Express
07.2017 - 03.2018
Customer Service / Sr. Helpdesk Executive
Accenture
06.2012 - 09.2015
Customer Service Agent
Air India Sats
05.2011 - 06.2012
MBA -
Sikkim Manipal University
Bachelors in Commerce -
Delhi University
Higher Secondary -
CBSE
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