Karuna Singh
General Manager
Summary
An outgoing, dynamic and focused professional who has relentless drive to deliver more than just results. Karuna has a track record of effectively leading and managing all aspects of an organization, and of making guests feels cared for, valued, and respected. As a true hand on leader, he is not afraid to jump in and assist wherever he is needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. He possesses an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. He has the self-assurance that enables goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's savvy global travelers. Right now he is looking to develop and progress his career with an ambitious, hotel which is looking to recruit talented professionals.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
General Manager
MELT
11.2023 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Negotiated price and service with guests and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed budget implementations, employee reviews, training, schedules.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
SOUL
05.2023 - 10.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
GENERAL MANAGER
SAZ
5 2022 - 04.2023
- Responsible for maintaining visibility with guests at all times
- Duties include maintaining P&L, optimizing revenues, developing staff training programs, attending trade fairs and exhibitions, and ensuring profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
OPERATIONS MANAGER
Rooh
02.2019 - 05.2022
- Assisted in maintaining P&L, optimizing revenues, developing staff training programs, attending trade fairs and exhibitions, and ensuring profitability.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize guests satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Asst Manager - Operations
Olive Bar and Kitchen
09.2015 - 01.2019
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
- Spearheaded efforts towards continuous improvement within the department by incorporating feedback from employees at all levels.
- Enhanced operational efficiency by streamlining processes and implementing new systems.
- Reduced employee turnover rates by fostering a positive work environment and providing clear growth opportunities.
- Handled escalated guests complaints effectively by resolving issues while maintaining strong client relationships throughout the process.
- Coordinated with Superiors in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Supervisor
Indigo Restaurant
10.2013 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted regular reviews of operations and identified areas for improvement.
F&B Assistant
Oberoi Udaivilas
08.2012 - 09.2013
Management Trainee
Indigo Restaurant
06.2011 - 08.2012
Industrial Trainee
J P Palace
06.2009 - 11.2009
Education
Bachelor of Science - Hotel Management
IHM - Ahmedabad
Ahmedabad, India 04.2008 - 04.2011
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Army School - Allahabad
01.2006 - 04.2007
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Army School - Jhansi
01.2004 - 04.2005
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project ManagementService orientated
Responsiveness
Leadership skills
Professional judgement
Problem solving
Decision making
Energetic
Self-control
Excellent communicator
Well organized
Influencing skills
Hotel Management
Driving and tracking the Hotels Reservations up selling program
Responding quickly to any changing market conditions
Creating positive working environment for staff
Taking prompt, decisive and corrective action to rectify and hotel or staff short comings
Achieving guest satisfaction goals
Aptitude in financial management, financial reports and analysis
Ability to spot issues and opportunities before others
Extensive knowledge of cask ales, wines and freshly prepared food
Active team member with self-drive and motivation
Acting with the highest ethical standards and always treating others fairly & with respect
A creative & innovative thinker
Having a practical approach to problem solving
Willing to be accountable, liable, & answerable for actions & decisions
A hands-on manager able to lead by example
Possessing knowledge of all relevant software & hotel management IT systems
Careerstatement
I feel that my greatest strengths are firstly my strong commitment to giving all guests the best possible experience. Secondly, my skills is working efficiently as part of a team, and forming solid personal bonds with other staff members. Thirdly my desire to do everything possible to ensure that my organisationl not only meets but indeed exceeds all of the goals and targets set for it.
References
Available on request.
Timeline
General Manager
MELT
11.2023 - Current
General Manager
SOUL
05.2023 - 10.2023
OPERATIONS MANAGER
Rooh
02.2019 - 05.2022
Asst Manager - Operations
Olive Bar and Kitchen
09.2015 - 01.2019
Supervisor
Indigo Restaurant
10.2013 - 09.2015
F&B Assistant
Oberoi Udaivilas
08.2012 - 09.2013
Management Trainee
Indigo Restaurant
06.2011 - 08.2012
Industrial Trainee
J P Palace
06.2009 - 11.2009
Bachelor of Science - Hotel Management
IHM - Ahmedabad
04.2008 - 04.2011
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Army School - Allahabad
01.2006 - 04.2007
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Army School - Jhansi
01.2004 - 04.2005
GENERAL MANAGER
SAZ
5 2022 - 04.2023