Karunakar Reddy Bhavanam
IT system engineer
Hyderabad,Telangana
Summary
Certified ServiceNow Administrator known for high productivity and efficient task completion. Possess specialized skills in IT service management, workflow automation, and system configuration. Excel in problem-solving, communication, and time management to enhance operational efficiency and user satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator
TCS
Hydrebad
05.2022 - Current
- Provided training to end users on how to use the features of the ServiceNow platform effectively.
- Worked closely with end users to solve problems related to hardware and software.
- Coordinated with vendors and third-party providers for integration projects involving ServiceNow applications.
- Conducted tests on new releases of software for compatibility with existing systems.
- Monitored user activities to ensure compliance with data security policies and regulations.
- Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
- Designed complex reports using the Reporting module within the ServiceNow platform.
- Monitored system upgrades, patches and new configurations.
- Participated in on-call shifts for holidays and weekends in case of emergencies.
- Managed employee access, security roles and permissions.
- Carried out day to day release process by migration of code to production instance during the change window.
- Performed basic trouble shooting of core mid servers and health scan of production instance.
Education
Bachelor Technology - Computer Science and engineering
01-2019
Skills
- Incident Management
- Change Management
- Knowledge management
- System Administration
- Data backups
- Data Migration
- Troubleshooting and diagnosis
- Effective Communication
- Disaster Recovery
Languages
English
First Language
Certification
- certified System Administrator
- Delta certification servicenow administartion
Timeline
ServiceNow Administrator - TCS
05.2022 - Current
Sai Tirumala NVR Enginnnering College - Bachelor Technology, Computer Science and engineering
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