Karundeep Kaur
Bangalore
Summary
Dynamic leader with a proven track record at Howden Insurance Brokers, excelling in team guidance and operational improvement. Successfully negotiated favorable terms with insurers, enhancing client retention. Adept at multitasking and leveraging market insights to drive strategic initiatives, resulting in significant business growth and improved customer satisfaction.
Overview
19
19
years of professional experience
Work History
Vice President - Health & Benefits(Placement)
Howden Insurance Brokers
Bangalore
02.2023 - Current
- Led placement related activities for the south region, overseeing a team of 5-7 members
- Assessed policyholders' needs and risk profiles, negotiated with insurers, and advocated for clients
- Providing strong support to the internal stakeholders to ensure a healthy retention ratio of clients.
- Built strong relationships with insurance companies to secure favorable terms and premiums.
- Handling the insurer diligence, contract negotiations and contract administration for the insured.
- Quality Control of Policy Documents/ RFQs and TATs maintained by insurers.
Sr Chief Manager
Aditya Birla Sunlife Insurance Co ltd
Bangalore
11.2018 - 02.2023
- Built and maintained strong relationships with clients and brokers.
- Reviewed actuarial valuation methodologies and developed consistent reserving models.
- Enhanced customer satisfaction through empathy, understanding, and solution-oriented approaches.
- Conducted competitor analysis to drive strategic improvements.
- Administered retirement funds, gratuity, and leave encashment benefits for employees.
Assistant Manager Operations
Bank Bazaar
Bangalore
03.2018 - 11.2018
- Strategizing and implementing continuous process improvements
- Managing 100% compliance, process adherence and Team Targets
- Reviewing and analysing performance metrics to identify areas of opportunity that will drive performance improvement.
- Creating detailed Marketing and Business Development Plan for scaling up the business 5x in one year
- Developing and implementing processes and procedures to streamline operations.
Operations Manager
American Express Banking Corp
Bangalore
03.2010 - 12.2017
- Improving customer service experience, creating engaged customers and facilitating organic growth
- Taking ownership of customers issues and follow problems through to resolution.
- Setting a clear mission and deploying strategies to stay focused towards that mission
- Developing service procedures, policies and standards while promoting blue box values.
Customer Care Specialist
WNS Global
New Delhi
01.2008 - 01.2010
- Supported UK process (Virgin Atlantic) for their reservations
- Handled the premium customers of the Airlines.
Activities During School/College
Planned way Consultancy Services
New Delhi
01.2007 - 01.2008
- Worked with a recruitment company supporting them through the hiring process and also training people to handle interview.
Education
Post Graduate - Finance and HR
IMT Ghaziabad
New Delhi01.2014
Maths Hons -
Maitreyi College
New Delhi01.2007
Skills
- Team guidance
- Operational improvement
- Market insights
- Time allocation
- Multitasking expertise
- Interpersonal skills
Languages
- English
- Hindi
Timeline
Vice President - Health & Benefits(Placement)
Howden Insurance Brokers
02.2023 - Current
Sr Chief Manager
Aditya Birla Sunlife Insurance Co ltd
11.2018 - 02.2023
Assistant Manager Operations
Bank Bazaar
03.2018 - 11.2018
Operations Manager
American Express Banking Corp
03.2010 - 12.2017
Customer Care Specialist
WNS Global
01.2008 - 01.2010
Activities During School/College
Planned way Consultancy Services
01.2007 - 01.2008
Post Graduate - Finance and HR
IMT Ghaziabad
Maths Hons -
Maitreyi College