KARUNESH GUPTA
Software Product & Program Management
Noida
Summary
Dynamic Program and Product Manager with over 19 years of experience in spearheading product strategy, roadmap development, and cross-functional program execution within global technology organizations. Proven track record in product lifecycle management, go-to-market strategies, and aligning diverse stakeholders to achieve common goals. Key accomplishments include launching products in over 60 countries, managing program portfolios exceeding $25 million, and driving digital transformation initiatives that positively impacted more than 1 million users. Proficient in Agile product development, user experience optimization, and leveraging data-driven insights for strategic decision-making.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Senior Product Manager | Technical Program Manager
AMAZON DEVELOPMENT CENTRE INDIA
Noida
08.2022 - Current
- Developed and executed product strategy for global Payroll Automation platform, defining product vision and roadmap that increased user adoption by 40% across 60+ countries
- Led product discovery and market research initiatives, conducting user interviews and competitive analysis to identify product-market fit opportunities worth $2M+ in potential savings
- Managed end-to-end product development lifecycle using Agile methodologies, coordinating with 4 engineering teams to deliver features with 95% on-time delivery rate
- Created and maintained product requirements documents (PRDs), user stories, and acceptance criteria for 4+ major product releases
- Led cross-functional teams for successful product launches, resulting in increased product adoption across 60+ countries.
- Established product KPIs and success metrics, implementing analytics frameworks that improved product performance visibility by 50%
- Facilitated product review meetings with VP and C-level executives, presenting product performance data and strategic recommendations for roadmap prioritization
- Collaborated with UX/UI teams to optimize user experience, resulting in 30% improvement in user engagement metrics
- Drove go-to-market strategy and product launch coordination across global markets
Vice President, Program Management
PINE LABS & AIRTEL PAYMENTS BANK
Noida
12.2020 - 08.2022
- Led product portfolio management for digital transformation initiatives, overseeing product strategy development and execution across multiple business units
- Managed cross-functional program delivery involving product, engineering, design, and business teams across 12 business units
- Established product metrics and KPI tracking systems, enabling data-driven product decisions and improving product success rate by 60%
- Led vendor evaluation and product partnership initiatives, negotiating contracts that reduced implementation costs by 25% for enterprise ERP
- Optimized business processes for clients by conducting thorough needs assessments and developing tailored ERP solutions.
- Evaluated vendor offerings for compatibility with organizational requirements, negotiating contracts to secure optimal pricing and service levels for ERP solutions.
Principal Program Manager
SUTHERLAND GLOBAL
Noida
07.2015 - 11.2020
- Managed product portfolio worth $12.5M+ including GDPR compliance products, Microsoft Intune integration, and ServiceNow platform implementation
- Led product strategy development and roadmap planning for enterprise software solutions serving global customer base
- Established program management best practices and governance frameworks, improving program delivery success rate from 70% to 95%
- Managed stakeholder relationships with 200+ stakeholders, ensuring program alignment and delivery timelines
- Increased project efficiency by coordinating cross-functional teams and effectively managing resources.
- Spearheaded vendor risk management initiatives by evaluating third-party providers'' security controls to protect sensitive company data effectively.
Senior Product Analyst
STERIA LIMITED (SOPRA STERIA)
Noida
04.2010 - 06.2014
- Led product development and enhancement initiatives for UK Finacle banking platform, managing product requirements and feature specifications
- Managed product backlog effectively to ensure timely delivery of high-priority features without compromising quality or scope.
- Implemented agile methodologies to prioritize product features, leading to more efficient development cycles.
- Designed and implemented product reporting dashboards and analytics frameworks, improving customer visibility and satisfaction by 25%
- Managed product delivery programs with cross-functional teams of 15+ members, ensuring quality delivery and customer success
- Established product feedback loops and continuous improvement processes, reducing product defects by 40% and improving delivery timelines by 20%
Product Developer
INFOSYS & AMDOCS INDIA PRIVATE LIMITED
Gurugram
09.2005 - 04.2010
- Developed and delivered Finacle banking products and telecom solutions for global enterprise customers
- Led product implementation and customer onboarding programs, managing client relationships and ensuring successful product adoption
- Managed Salesforce CRM product customization and enhancement projects, delivering solutions that improved salesforce productivity by 30%
- Implemented product quality assurance processes and automation tools, improving development efficiency by 25%
- Mentored junior team members, promoting professional growth and fostering a positive work environment.
- Saved time and resources by identifying and fixing bugs before product deployment.
Education
MBA - General Program Management
XLRI - Xavier School of Management
Jamshedpur, India 04.2001 -
Bachelor of Engineering - Electronics & Communication
Manipal Institute of Technology
Manipal, India01.2005
Skills
Product Roadmap Development
Awards
- Exceeds High Bar - VP Level Award for Product Excellence, Amazon (2023)
- Delivering Results - Director Level Award for Product Launch Success, Amazon (2022)
- 3-time Global Impact Award Winner for Product Innovation, Sutherland (2017, 2018, 2019)
- XLRI National Business Case Competition Finalist - Product Strategy Track (2015)
- Innovation Award for Product Platform Design, Steria India/UK (2013)
Accomplishments
- Successfully launched 25+ product features with 95%+ user adoption rate
- Managed product portfolios generating $25M+ annual savings
- Led go-to-market strategies for products serving 1 million+ global users
- Achieved 40% improvement in product user engagement through data-driven optimization
- Reduced product development cycles by 30% through Agile implementation
Timeline
Senior Product Manager | Technical Program Manager
AMAZON DEVELOPMENT CENTRE INDIA
08.2022 - Current
Vice President, Program Management
PINE LABS & AIRTEL PAYMENTS BANK
12.2020 - 08.2022
Principal Program Manager
SUTHERLAND GLOBAL
07.2015 - 11.2020
Senior Product Analyst
STERIA LIMITED (SOPRA STERIA)
04.2010 - 06.2014
Product Developer
INFOSYS & AMDOCS INDIA PRIVATE LIMITED
09.2005 - 04.2010
MBA - General Program Management
XLRI - Xavier School of Management
04.2001 -
Bachelor of Engineering - Electronics & Communication
Manipal Institute of Technology
Similar Profiles
BALAJI MBALAJI M
CXQO associate at Amazon Development Centre India Pvt. Ltd.,CXQO associate at Amazon Development Centre India Pvt. Ltd.,
Neenu Susan VargheseNeenu Susan Varghese
Customer Service Manager (Search and Rescue) at Amazon Development Centre IndiaCustomer Service Manager (Search and Rescue) at Amazon Development Centre India
Nitesh HarneNitesh Harne
Associate – Retail Process at Amazon Development Centre India Pvt. Ltd.Associate – Retail Process at Amazon Development Centre India Pvt. Ltd.
Kaif AkhtarKaif Akhtar
DevOps Engineer at Telus InternationalDevOps Engineer at Telus International
Pinky AhlawatPinky Ahlawat
HR Administrative Assistant at LINTL Clothing Pvt. Ltd.HR Administrative Assistant at LINTL Clothing Pvt. Ltd.